All reviews of V. Koss
Review about: Lily and Bean
Luggage Purchase
I recently bought 3 pieces of luggage and wasn't sure if I'd get them in time for my upcoming trip. So, I contacted Customer Service for help and was impressed by the great service I got. Agent Lucy got back to me in less than 24 hours and not only took care of my concerns but also rushed my order so I'd have my luggage on time. Her quick and proactive customer service went above and beyond what I expected, and made me feel like a valued customer. Lucy even anticipated my needs without me asking and made sure everything went smoothly from ordering to receiving my items. I'm thankful for her help and the seamless process.