Modanisa - Overall Rating based on 23 reviews
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Pajamas
I ordered my pajamas on the modanisa website. on the site it was written that the pajamas are 100% cotton. but I received poor quality pajamas. They are not going to give back my money. they say they made no mistake. you are scammers!
Super disappointing
I had been excited to try out a new company with modest fashion but I was seriously disappointed with the quality of the items I had received (including the smell of cigarette smoke in all of my items!) and the experience I had with trying to return my items. When I first opened my package, I immediately could see the low quality of the fabric and stitching — however, I did know that it was cheap prices and could have been a possibility. What was unpleasantly surprising was the smell of cigarette smoke in each article of clothing. Due to this (and especially because that smell is hard to get out), I wanted to return my items. I used their Easy Return Center and had multiple pages with errors. Then, I could not access my return form or shipping label. I tried reaching out to customer service on Whatsapp without luck and only received auto-generated responses that claimed there was no return shipping info for the order number that I gave. I tried to call their customer service number but was never able to reach them. Now I am stuck with items I do not want, can't return them, and can't get a refund. I definitely will not be shopping with them again and will be telling my friends to avoid their company.
Coats and scarfs
I used to be a loyal customer and the quality was pretty good that I actually started to recommend modanisa to my friends here in the US, till I made an order that’s worth 165$ and I didn’t receive it since November 2019, I contacted them via email ALOT then I started to call them all the responses I’m getting is we are gonna contact the courier service and they never got back to me. This is called robbery to pay 165$ for something that I didn’t even get. And I made it clear more than once with the customer service representatives that I’m really mad and I’m not gonna let it go in case they are counting on that but guess what they ignored me
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Coats and scarfs
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