Neiman Marcus18 reviews
This score is based on 18 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Jacket felt good, process did not
I put the Prada denim on the first cool morning after it arrived — heavier than I expected, shoulders were structured and the inside was kind of soft, outer denim a bit stiff. Loved the look, tried it on around the block once and realized the fit wasn’t quite right, so I used the Neiman Marcus return label they sent. Tracking shows the return was delivered over a week ago, but no refund yet. I called customer service a couple times; they didn’t seem to have the return in their system and kept saying their fulfillment partner needs time to process it. I mean, I bought it from NM, so it’s odd they don’t take ownership. Kinda disappointing, I’ll probably go direct to the brand next time.
Fine stuff, poor follow-through
The clothes themselves were actually nice — decent fabric, seams felt solid, fit as expected — nothing flashy, just good. I bought three pieces for about $1,110 and never even got back to wearing them much because of two surgeries and months of rehab. I missed their 30-day return window for obvious reasons; tried to explain that to customer service. Their reps stuck to policy like a script, robotic, no real flexibility. One rep even said no one else could help and hung up. So yeah, product feels fine and would have worked, but being stuck with it is frustrating. I’ve shopped there for years and mostly had better experiences; this one left me annoyed and a bit betrayed.
Four cancellations, quick refund
the charge reversal came through pretty quickly and the website was actually easy to use (odd bright spot). But needing stuff for school and having to keep reordering was a waste of time. I won't use them for gifts anymore.
Delivery messed up, honestly annoying
I had to file a complaint and wait up to five days for someone to even review it, which felt slow since it was clearly not my fault. Customer service was polite but slow, and the packaging clearly didn’t protect a fragile refill. It’s not a total dealbreaker — when things arrive intact, the product itself is great — but they need to tighten packing and speed up support. I’ll probably buy again, cautiously, but not without checking return options first.
Tripped on an upright grate
I never expected to be sitting there, a bit dazed, after a tumble — but that's what happened at NM. Security asked me a few questions, and after the adrenaline faded I sat in a chair thinking of going home. I could stand and walk, the fall still left me shaken. X-rays the next day showed no broken bones but my shoulder, elbow and right ankle took a beating — bruises, pulled muscles and swelling. I'm using a cane now on uneven sidewalks; it's getting better.
The thing that bothers me most is that upright metal grate I tripped on — felt like a real hazard and maybe avoidable. Folks have told me to sue NM and that they might offer money for pain and suffering; I haven't heard a peep from them. I dread legal action but I'm thinking ahead if this keeps acting up. Would love to hear from others who've dealt with this — what did you do? Any tips? Thanks, K.Too much hassle for an expensive order
I wouldn’t trust them with pricey international orders. I learned that the hard way and it was annoying, slow, and honestly avoidable. I ordered an item just over $1,000 while living abroad in a big city and thought it would be straightforward. Order went in on Sep 10, but almost three weeks later it was still shown at the warehouse. I spent a lot of time chasing this: I called four times, spent over two hours in chats, and twice agents told me the package had already arrived here — that turned out to be wrong. The updates were inconsistent, and the whole back-and-forth felt poorly coordinated. Eventually I canceled, but the refund still hadn’t shown up a week after cancellation, which made the situation worse. I’ve had smooth international purchases from other stores before, so this felt like a breakdown in the fulfillment side, not just bad luck. The website made ordering easy enough, but once the third-party fulfillment kicked in, communication and follow-through fell apart. It’s not a total disaster — the product itself seemed fine from the listing — but the service and timing made it more trouble than it was worth. I’d suggest avoiding this setup for anything expensive unless you’re ready to keep calling and following up.
Thought I'd be stuck
My partner handed me a small gift box from Neiman Marcus on a slow Sunday. I sprayed the perfume once—just to see—and immediately knew it wasn't me. I braced for the usual hassle; I'd had bad return runs at other big stores before, so I figured they'd be strict. I walked in with the receipt and the half-used bottle and the attendant actually listened. Not a scripted "no," but a real conversation. The moment I felt satisfied was when the manager offered store credit after a quick check — no lecture, no long back-and-forth. It felt unexpectedly human. They even suggested a few scents to try, and one turned out perfect. I left relieved and impressed — thought I was going to be stuck with a bottle I wouldn't use. So yeah, not flawless (price still high), but their staff turned a potential headache into a win. I'll go back because of that helpful person.
Couch-side frustration
I had no clue it was even sent in the first place.
So I called. First rep I talked to, Jenny in the gift card department, basically implied I didn’t understand how email works and suggested my settings were nuking messages. I double-checked right there on my phone, told her I work in customer-facing stuff too, and felt like I was talking to someone who didn’t want to listen. I asked politely to speak to someone else and was told no — that her whole tiny empire of 15 people were “the best” and would all say the same thing. That tone? Super deflating.
On the bright side, the pillow arrived quickly and actually helped my back — unexpectedly great. Later calls reached other reps who were pleasant and professional, but none could fix the expired-gift-card mess. No reissue, no escalation, just “it is what it is.” That was the real kicker.
Would I buy again? Maybe, because the product worked. But the gift card snafu and one rude interaction left a mark. I get mistakes happen, but better listening and a little follow-through would go a long way.Finally a fix after a messy start
annoyed at first, relieved in the end, and a bit more careful next time. Also, the shoes themselves are worth it — comfy enough for short days and I do get compliments now and then. Lesson learned: ask for pre-shipment photos next time.
Box, hat, and finally a straight answer
I’d ordered a Prada denim bucket hat (size M) from Neiman Marcus out of habit — I’ve shopped there for years and figured I’d avoid the hassle of dealing with another retailer. I needed something easy and low-effort for an upcoming trip; I’d been getting around on crutches after a bad fall, so a straightforward online purchase made sense. That’s part of why the experience mattered to me.
When the box arrived, the denim didn’t match the product photo. It looked washed-out in a way that made it feel dirty, like it had seen better days. I paid a lot for it — north of $800 — so that discrepancy was jarring. I took it straight to the store the same day, thinking an in-store return would close the loop fast. That’s what I expected from a longtime retailer. Instead, I was told it had to go back to Prada and they couldn’t process it in the boutique. Fine — okay — I called customer service and was told I’d get a FedEx label.
Four days later, nothing. I called again, explained the situation, and yes, had to repeat everything. The lack of internal notes was obvious — I had to start from the beginning each time. Eventually they told me to use the return label included in the package and ship via UPS, which is what I did on 5/18. The tracking then showed Prada received the item on 5/27. That was the moment my mood shifted: seeing the delivered scan meant someone, somewhere, could actually act on this. I wasn’t jubilant, but I felt relief — finally a tangible step toward resolution.
After that, the process slowed. I made multiple calls. Each time I was told to wait a few more days. It took a while for the refund to post, but when it finally showed up on my card — full amount — I knew the ordeal was over. That confirmation, the one line on my statement, was the actual moment of satisfaction. Not the apology, not the promise, but the money back where it belonged.
What went well: the delivery itself was fine, and the return ultimately reached Prada. The refund was complete and correct in the end. What went poorly: the communication and coordination were inconsistent. Having to restate the issue over and over is annoying, and for a luxury retailer you expect better internal handoffs. Also, telling customers that in-store returns aren’t possible for vendor-fulfilled items feels outdated and inconvenient.
I’d like them to rethink policy so store staff can accept vendor-fulfilled returns, or at least make the return-label process more reliable. Better internal case notes would save everyone time. I still shop with Neiman Marcus because when it works, it’s convenient, and the refund proved they can fix things. But please, tighten the process — especially for customers who rely on a smooth experience because they’re pressed for time or, like me, recovering from an injury.Cashmere choice that landed awkwardly
keep the pants and take fifty percent off. I accepted the discount, but I did it begrudgingly. Half off felt like a band-aid. It didn’t give me the intact, well-made item I paid for. It didn’t restore the brand trust I thought I had. Still, in practical terms the pants do what I bought them for. They are comfortable. They help my back when I’m sitting. They are warm without being heavy. So there is satisfaction on a functional level. At the same time there’s disappointment in quality control and in after-sale policy. It’s not perfect. It’s usable and in that moment of wearing them and feeling relief I was genuinely pleased. But by the time I discovered the flaws and dealt with returns, that initial pleasure turned into mixed feelings. I’ll buy cashmere again. I just won’t assume every luxury label will stand behind the product the way I once expected. Neiman Marcus could have handled it differently. For now I wear the pants at home and I appreciate the comfort. And I wish the rest had matched that simple, accurate feeling of satisfaction I had the first evening.
Designer handbag
Neiman Marcus really let me down. I treated myself to a fancy designer handbag, thinking I'd get top-notch quality and service, but it was quite the opposite. The whole ordering process was a mess, with their website full of delays and errors. The customer service wasn't great either - the reps seemed more focused on selling me more stuff than actually helping me out. And the prices? Yikes. It felt like I was paying more for the brand name than the actual product. And then the delivery? Ugh, it took forever with zero updates. All in all, a major bummer of an experience.
Black dress
Oh my gosh, I found the most adorable black dress at this fancy store! It was so shiny and sparkly, and when I tried it on, I felt like a princess! The store was really big and had a ton of cool stuff, but the dress was definitely my favorite. The lady who helped me was so nice and even brought me some fancy juice to sip on while I was trying it on. I felt like a total movie star! The only downside was that it was a little pricey, but I think it was totally worth it!
Luxury clothing purchase
My time at the luxury department store was really amazing. As soon as I walked in, the staff was super friendly and helpful. They knew their stuff and were ready to help me find what I needed. The selection of high-end clothes and accessories was top-notch, and I found exactly what I wanted. The products really matched my style and went beyond what I was expecting. The customer service was outstanding, with the staff going the extra mile to make sure I had a great shopping trip. Overall, I was really impressed with the luxury and exclusivity that Neiman Marcus offered.
Designer handbag
I just bought a designer handbag from this department store online, and I have to say, I'm not too happy with how things turned out. Ordering it was simple, but the service I got wasn't that great. It took forever to hear back from customer service when I had a question about the product, and that was annoying. Also, the price of the handbag was way too high, especially for something that's supposed to be luxurious. And to top it off, the delivery was late, which I didn't see coming and was really inconvenient.
Designer handbag
Neiman Marcus always gives me a fancy shopping experience that goes above and beyond what I expect. They have the best selection of top-notch clothes, accessories, and home goods that you can't find anywhere else, and the stuff they sell is top quality. The people who work there really know their stuff and give me great service that makes me feel important every time I shop. I like that their website is easy to use, so I can shop from home whenever I want. Overall, Neiman Marcus is the place to go for luxury shopping, and it's where I always go when I want something upscale.
Designer handbag purchase
My shopping at that fancy department store was amazing. The fancy products they had were so impressive, and guess what, I finally found the perfect designer handbag I've been looking for. The store itself was so nicely set up and easy to get around in. The people who worked there were so nice and helpful, they knew what they were talking about and were happy to help me with anything I needed. Overall, my shopping there felt really luxurious.
Designer dress
The selection at Neiman Marcus is super fancy, but the prices are just way too high. I recently bought a designer dress for a special event, and even though the quality was great, the cost was just outrageous. It's like they think everyone has a money tree in their backyard. The ordering process went well, and the customer service was excellent, but that doesn't make up for the crazy prices. I love treating myself to nice things, but I'm not going to let them take advantage of me. Neiman Marcus really needs to rethink their pricing if they want to keep customers who know quality but also care about their budget.
About Neiman Marcus
Are you in search of a one-stop-shop where you can search for a wide variety of products from clothing and accessories to home décor and gourmet foods? Surely, there are countless departmental stores you can walk in to get your stuff. But what if you can save time and energy by shopping from a departmental store right from the comforts of your home? Well, you can, several walk-in stores also offer their products online, and one of them is Neiman Marcus. Do check out unsolicited assessments of Neiman Marcus here to know all about their offerings and service delivery.
About Neiman Marcus
Neiman Marcus is a chain of departmental stores headquartered in Dallas, Texas. The company has been open to customers since 1907. They claim to be a leading name in the luxury clothing and accessories marketplace, offering products from top designers from around the world. Neiman Marcus is a part of the Neiman Marcus Group.
Products and services of Neiman Marcus
Customers can shop for a wide range of women, men, and kids fashion from top names, including Jimmy Choo, Gucci, Versace, Givenchy, Fendi, and more. Neiman Marcus also stocks beauty products, dinning wear, gourmet food & treats, designer jewelry, luxurious home, and outdoor décor, with gift items for different occasions.
Compliments, complaints, and tips for Neiman Marcus
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Categories Neiman Marcus
Online Shop | Fashion | Home and Garden | Sport & Outdoor
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Last update: October 2025
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Review with most votes
Designer dress
The selection at Neiman Marcus is super fancy, but the prices are just way too high. I recently bought a designer dress for a special event, and even though the quality was grea... Read onBy: concepcion