Ninacloak - Overall Rating based on 29 reviews
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Account access issues, disappointing quality, refund troubles
I had a really frustrating experience with this company recently. Even though I was getting their emails regularly, I couldn't log into my account because I had issues with my password and email address. When I got my order of three items, I was really disappointed in the quality. One of the dresses looked nothing like what I had ordered. I tried to reach customer service to get a refund, but the email I found in other reviews wasn't even valid. Overall, it was a really dissatisfying experience that made me feel like I got scammed and let down.
Clothes
I ordered some clothes from this one place and man, it was a total disaster. I tried to return them but never heard back from them! Not to mention, the clothes felt awful - scratchy and uncomfortable. All I wanted was my money back but they didn't even bother giving me instructions on how to return it. Such a rip off.
Dresses and Tops
I had a really bad experience with this company. The stuff I ordered took forever to get here, and when they finally did, they were nothing like what the website showed. The fabrics were cheap and not good quality at all, definitely not the linen/cotton mix they promised. On top of that, the sizes were all wrong, so the clothes didn't fit right. When I tried to send the stuff back, they charged me a lot for returning it and it took forever. And to make it worse, they only gave me back a tiny bit of what I paid, and then conveniently 'forgot' to actually send it. When I asked about the missing refund, they wouldn't give me my money back and instead offered a useless voucher. This company is a total scam and I strongly suggest not ordering from them.
Clothing return experience
I just bought some clothes online, but they didn't fit right when I got them. I tried to return them by calling customer service, but I've been having trouble with the whole thing. Even though I did what they told me to, I still haven't gotten the address to send the clothes back. It's been really annoying and I'm not happy with how everything turned out.
Misleading and poor quality clothing
I got sucked in by their tricky ads and bought a bunch of stuff from this site. When my order arrived, I was so bummed out to see that none of the clothes looked like what they showed online. The styles were totally off, the fabric was super cheap, and the sizes were all wrong. I wouldn't even wear any of it outside, that's how bad it was. This place is a total rip-off and I'm telling everyone to steer clear and not throw away their money.
Clothing items
I'm really upset about my shopping experience on this website. The clothes are not good quality, the material is not what they said it would be, and the sizes are totally inconsistent. Some items are too small, others are too big, even though they're all supposed to be the same size. I tried to contact customer service to get a return address, but I keep getting emails from different people and no one's been able to help me. I feel like I just threw away my money on this site.
Misleading website photos
The pictures on the website made the clothes look way better than they actually were. When I got them, they were made with really cheap materials and put together badly. One piece was so badly done, it was actually kind of funny. It was a bummer to see such a big gap between how awesome they looked online and how disappointing they were in real life.
Tops, Dress, Cardigan
I ordered some clothes online back in November 2021 from this one seller. The package arrived in the UK within the 2-week window they had promised, but let me tell you, I was super bummed when I opened it. The tops, the dress, everything except the cardigan I got was just not up to par. The stuff looked totally different from what was on the website - different colors, different materials, just overall cheap and not the quality I expected.
So, I made the call to send everything back and asked for the return address. Turned out it was in China. I had to pay for the return shipping myself, and since I didn't get insurance on it, when the package never reached the seller, I was out of luck and out of all the money I spent.
I tried reaching out to customer service a bunch of times through email, but the responses I got back seemed way too robotic and didn't really help at all. I had to just come to terms with the fact that my money was gone. Hopefully, others can learn from my mistake and be careful when buying from this seller.Poor quality clothing, incorrect sizing
I was really bummed out with the clothes I got. The material seemed super cheap, and the stitching was all wonky. Plus, the sizes were way off from what I asked for. It felt like a total knockoff of what I saw on the website. Trying to send stuff back was a total pain since they didn't give me a shipping label and made it all complicated to get my money back, even though I did everything they said. The customer service was no help at all and didn't really fix the problems, even after I sent them photos of what was wrong with the clothes. All in all, a major headache and definitely don't recommend shopping here.
Women's clothing, Bargain prices, Hong Kong
Hey folks, just wanted to share my not-so-great experience with this company. I thought I was getting a good deal on some women's clothing, but turns out this company is a total scam. They claim to be in Hong Kong, but they're actually being investigated for stealing photos from other websites. When I tried to figure out where my order was, the person I talked to said they had no record of it or my email, which is pretty fishy. It was obvious they didn't have a real computer system in place. And when I asked about Hong Kong landmarks and ferries, they got all defensive and didn't really know what they were talking about. Plus, reading other reviews where people never got their stuff, I'd say steer clear of this company. Buyer beware, for real!
cute clothes
I bought some super cute clothes from that website! I was really looking forward to wearing them, but when they showed up, they were so cheaply made and the fabric felt awful. I reached out to them to return the items and get a refund, but they never got back to me. I'm definitely not shopping there anymore!
Order confirmation 10132
I recently bought something from this company and I'm honestly super bummed about how it all went down. Like, I got the order confirmation like 25 days ago and I'm still waiting for my stuff. The shipping cost was crazy high and honestly, I thought they'd be quicker for that price. I've tried to track my order, but no luck. I also hit up the service team for help, but crickets - no response. The whole waiting process was annoying, and I started to wonder if this place was legit. Finally, after a month of waiting, my stuff showed up, but honestly, my experience overall was a letdown. I wouldn't recommend this site to anyone because of the steep shipping fees and slow delivery time.
Fabric quality disappointment
The stuff I got was not good at all. I thought I was getting high-quality cotton and linen, but it ended up being cheap polyester that wasn't even well made. Plus, there were no care tags. It was a pain dealing with this company, but thankfully, Paypal came through and I got my money back, even the foreign fee and return shipping.
Purchased clothing items
My experience with this company was honestly a letdown. I was drawn in by the beautiful photos and promises, but what I actually got was not what I expected at all. The clothes I got were not great quality and they didn't even fit right. It was pretty clear that the stuff I got was not the same as what was shown on the website. On top of that, the customer service was not great either. They took forever to get back to me and weren't very helpful. I definitely wouldn't suggest buying from this company.
Dress purchase
I bought a dress online not too long ago and man, was I let down. The pictures on the website made it seem like it was going to be gorgeous, but reality was a whole different story. Once the dress came in, I could tell right away that the material was bottom-of-the-barrel and it didn't even fit right. The quality and the look of the dress were way below what I was hoping for.
Expensive order not received
I am so frustrated with this company. I ordered something expensive and it never showed up. I've reached out to them several times, but all they do is send me a tracking code that doesn't update. Their responses are always the same and not helpful. Now, they're not even responding to my messages.
Women clothes
Do not buy anything from this company. First off, the main company is in China and it took over a month for my order to finally get delivered. Their clothings are extremely low quality! Please no matter what the pictures may look like on their website, they do not look anything like it! I wanted to return everything I had ordered (over $200 with) but they kept offering me to accept a partial refund of $63 and to keep the clothes. After a dozen emails back and forth and over a month of frustrations, they finally provided me an address in China to ship the bad quality clothes back to them. They said that I would have to encure the return shipping cost. At this point, I didn’t want to lose out on anymore money so I had to accept the partial refund and took the loss on the rest! Hard lesson learned! PLEASE DO NOT BUY FROM NINA CLOAK! Their out of country address is:
Receiver: Liu Rongfeng
Address: Tuode Industrial Park, 1st Road, Jiaoli East District, Zhongtang Town,
City: Dongguan
State: Guangdong
Country: China
Zip Code: 523000
Phone number: 137130887079 clothing items
Poor quality clothing doesn't come close to fitting. Company seems to be a scam to rip people off. Ignore request for return address and refund for unwanted merchandise. No garment care instructions. This company needs to be put out of robbing people of their hard earned money.
Thank you very much for your review. I am sorry you had a bad experience with this company and the clothing. I was gonna save up some money and order all types of clothing. But I have changed my mind.
Clothes - Order # FH20220328001279
The clothing looks so cute online, but is the cheapest material and worst constructed mess. I ordered 6 pieces and wouldn't wear any of them out of the house. And now I'm trying to return them. There's no return info in package, now I have to research and find how to return ALL of it. I finding it very doubtful I will get anywhere. I should had checked out the previous reviews before I purchase anything. If I don't get my money back I will make sure to post a review about this company all OVER the internet.
Check out ALL info regarding this company before making a purchase. It is NOT a USA company.4 tops and boots
I am done ordering anything from China. Never received items and their customer service refused to give me the USPS tracking number. They refused to reship without info from Post office, and post office couldn't track without valid tracking number. Horrible service!
I cannot unsubscribe from this site this is like a roach motel you can get in but you can’t get out do you have any ideas on how I get out of here OK
Review with most votes
4 t-shirts which I have paid f
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