Ribble Cycles51 reviews
This score is based on 51 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Bike purchase for customization
My time at Ribble Cycles was a mixed bag. I liked all the customization choices they had for my bike, but it was a letdown that they didn't have some of the options I was looking for when I placed my order. And waiting over a month for it to be ready and delivered just felt like too long, especially since I was really excited to hit the road with my new bike.
Cycle to work scheme purchase
My experience with the customer service team at Ribble Cycles was outstanding. Working with Victoria and Shannon was a pleasure as they were super knowledgeable and helpful with my cycle to work scheme purchase. They were quick to respond and went above and beyond to help me choose the perfect bike. It was clear that they truly cared about making sure I was happy with my purchase and had all the info I needed. Their professionalism and commitment to great customer service really impressed me. It's great to see a company that puts customer satisfaction first and goes the extra mile to make sure you have a positive shopping experience. Overall, I'm very happy with the service I got from Ribble Cycles and would definitely recommend them to anyone looking for cycling gear or support.
E-bike purchase for disability needs
I was honestly starting to lose faith in customer service, but then Ribble Cycles completely blew me away. I needed a specific e-bike because of my disability, and the employees went out of their way to ensure I ended up with the perfect one. They really paid attention, knew their stuff, and showed genuine concern for helping me continue cycling even with my limitations. I'm so grateful for their exceptional service.
Bike purchase
My experience with the customer service at Ribble Cycles was really disappointing. I had trouble getting a quick response, and when I finally heard back, it took days. When I went to pick up my bike, it was the wrong color, and the solution they offered wasn't great. After some back and forth, I agreed to have it delivered to my home with a mechanic to set it up. But as the delivery date got closer, I didn't get a confirmation call. When I called to check, they told me the bike was back at the store. I had to make another 90-mile trip to get it, with no compensation or even a small gesture of goodwill. The bike itself is great, but Ribble Cycles really needs to step up their customer service game.
Good price and fast delivery
I just bought something online and was really happy with the great price and how fast it was shipped out. But, I messed up typing in my address during checkout which caused a little mix-up because my shipping address was different. Luckily, the customer service team caught it and gave me a call to double-check everything. All in all, it was a really good experience and I would totally suggest using their services.
Bought a bike
The website was so easy to use, and I could even chat with an advisor if I needed help. The bike I got was awesome and at a really good price compared to other places. They kept me updated on when my bike would arrive, which was great. Overall, no complaints at all!
Bike on sale
I recently bought a bike on sale from this store and it was an awesome experience. I found a really good deal that I just couldn't resist. At first, I was a bit skeptical about the offer but I went ahead and made the purchase anyway. And I'm so glad I did! Ribble Cycles totally came through and went above and beyond my expectations. The bike showed up in just 4 days after I ordered it, which really showed me their dedication to quick service. I was super impressed with the bike's quality and the top-notch customer service provided by this company.
Gravel bike rush order
My experience with Ribble was amazing. I needed a gravel bike quickly for an upcoming Easter break, and the staff really came through to make sure my order was rushed through the build and quality checks. Even though there was a delay in delivery to the UK, Nickie from Ribble worked hard to get my bike to me on time. Their attention to detail and dedication to customer satisfaction is truly impressive. Not only was the service excellent, but the bike itself went above and beyond my expectations. My wife, who the bike was actually for, absolutely adores it. Thanks to Ribble's exceptional service and top-quality products, they've gained a loyal customer in me.
Mountain Bike with Assistance from Staff
My experience at Ribble Cycles was really good. The staff, whether it was chatting online or in person at the Cribbs Causeway store, were super helpful and knew their stuff. It was nice to be able to check out the bike in person before making up my mind. But I was bummed to find out that I couldn't test ride the bike at the Bristol store when I got there. I live a two-hour drive away in the South West, so going all the way to Clitheroe for a test ride just isn't realistic with an 11/12-hour round trip.
Ribble Gravel AL
Ordered a bike from Ribble in August of 2021, was originally told the dispatch date would be November of 2021. As of today--after at least 8 changes to the date with no communication or explanation--the dispatch date is now the end of September 2022. If I had known this was going to take over a year for my order to be fulfilled, I would never have ordered the bike in the first place.
Customer Service is always slow to respond (5+ business days/inquiry), generally vague, unwilling to discuss alternative options, and dismissive of complaints. I often get met with things like "we'll check on that and get back to you tomorrow or next week at the latest". Spoiler alert: they never make good on those promises either, unless you go leave negative feedback on their social media account--then they'll at least acknowledge you exist.
Bear in mind, this company accepts payments UP FRONT--so I've been out thousands of dollars for a year with no bike to show for it. Bottom line: approach this company with EXTREME caution, in my experience they cannot be relied upon, are misleading and untrustworthy, and generally do not care about you as a customer.Best budget-oriented bicycles to buy
Ribble cycles is great alternative for great purchases if you are considering to get some great offers.
Their is a sense of affordability and easyness with buying ribble cycles . It has been a great experience with them.
About Ribble Cycles
Ribble Cycles is a British bicycle manufacturer that specializes in designing, assembling, and selling bicycles and related accessories. Founded in 1897 in Preston, Lancashire, the company has a long history of producing a wide range of bikes, including road, track, cyclocross, gravel, and electric bicycles. Ribble Cycles is known for offering customizable options through its online platform, allowing customers to tailor specifications to their preferences. Over the years, Ribble Cycles has built a reputation for quality and innovation in the cycling industry, maintaining a balance between tradition and the latest technological advancements in bicycle design and manufacturing.
Details
Contact Information
363 Leach Place
PR5 8AS PRESTON
United Kingdom
Categories Ribble Cycles
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Last update: June 2026
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Best budget-oriented bicycles
Ribble cycles is great alternative for great purchases if you are considering to get some great offers. Their is a sense of affordability and easyness with buying ribble cycle... Read onBy: Jaunty Sky