St. Roche Reviews

Tomi Dress

BEWARE of ordering anything on sale from this company! I purchased a pricey dress on sale, but when I tried it on at home, the poofy sleeves looked too comical to wear. I requested a return authorization and never got a message with a return slip from their third-party return mgmt system. After several days, I reached out to their general support to find out what was going on, and heard back that they should have told me this item was unreturnable.

It turns out, while this dress was not marked for final sale, it is this retailer’s policy to not accept returns on sale items. Mind you, the dress is once again being sold for full price on their site since the sale ended! I have never encountered a retailer with such a shady policy, and never would have purchased this dress if I knew it couldn’t be returned. Expensive mistake, and I will NEVER buy clothing from this retailer again. I’m hoping to sell the dress on a resale site for more than I paid since the retailer can’t be bothered to do it.