Tower London44 reviews
This score is based on 44 genuine reviews submitted via US-Reviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Too big, smooth return
Overall okay, I returned it — too big; tried it same day, delivery fast, returns surprisingly easy.
Quick, no fuss
Ordered last week, site felt snappy and easy; first impression good. Package arrived fast, which made me actually relieved and kinda impressed.
Ghosted after order
Not worth it — they sent the wrong item and blocked me after I complained; needed for bad back, oddly packaging was decent.
Pretty decent, with caveats
I hesitated, but after walking to work daily and buying a couple pairs, they're solid — a bit stiff at first.
Doorstep surprise
Dropped before a rainy weekend, I slipped them on Saturday—soft leather, comfy, customer service was quick and helpful, saved my toes.
Needed for moving, pretty let down
Needed something for bad back during a move, hopeful at first; sandals felt cheap, fit wrong, delivery was okay, service slow
Tiny hope, big regret
I hesitated before ordering — thought it'd fix a hectic weeknight dinner, tiny hope; but it arrived late, lukewarm, soggy. Now I regret trusting my hungry self, lesson learned.
Slightly off fit
Picked them and they feel okay, a bit loose — I ordered a size 3 but got a 3-4. I can wear them, though returns look like a hassle. Not perfect, but useful.
Pretty shoes, annoying refund delay
packaging was neat. Sent them back and I’ve been waiting two weeks for my refund. Other shops refund faster — didn’t expect the delay.
First-time win
I ordered as a first-timer, well, kinda nervous, but the site was easy and checkout was quick. Package arrived fast and intact — only the box was a bit squashed. Still happy, recommend.
That little refund victory
I ordered shoes that didn't fit my vibe, sent a few emails and almost gave up — then one morning the refund hit my account. That tiny ping felt like a win, really.
Hesitant at first
solid build, does exactly what I needed.
Morning fix
By the time I tried it on my coffee maker, my earlier doubts — slow shipping, sketchy courier — had mostly gone. It fits, it works every morning. Delivery was a bit slow, but overall I'm relieved, actually.
Tracked return ignored
Don't use them — they refused to accept my return even though I have the Royal Mail tracking receipt. I sent a pair of boots back, tracked it, and they still insist it never arrived. Other shops handled returns fine.
Caught me off guard
I remember opening the box — the packaging actually impressed me, didn't expect that from an online deal I first saw on Instagram; a coworker had tipped me. Shoes felt legit, price fair, delivery annoyingly quick but good.
Relief after the refund
I actually spotted the listing when a buddy sent me the link and I tipped him to check it. Shoes arrived too small and seller pushed back. When the bank dispute went through and refund hit my card I relaxed, happy it all got sorted.
Service spoiled a decent trainer
Got them, delivery was quick and the first week they were comfy — I wore them to run errands and felt good. After a few weeks the stitching came loose. CS asked for photos, then offered 10% off instead of a return. Kinda annoying, they still sort of work.
Surprisingly comfy pick
these sandals turned out to be my new go-to. I wear them every day for running errands and the rare coffee run — comfy enough, and they feel sturdy. Ordered on a random Facebook ad, arrived super fast. Kind of bummed I hesitated on a second color; they were already sold out, but I’ll definitely order from them again.
Small fit, messy return
Put them on and right away they pinched my toes and felt stiff, nowhere near broken in. Asked for a return label several times and got silence — no reply, no phone number on the site. I mailed them back with a tracked receipt, but the parcel apparently vanished and I'm now being billed for the shoes plus late fees. Feels shady; other shops handled returns fine, which is frustrating.
Good fit, weak heels
I was actually pretty pleased when my partner bought me a pair of Veju sneakers for Christmas — they looked clean and felt comfy right away. I started wearing them about once a week; after roughly three months the heel lining had rubbed right through, which surprised me. I emailed customer service and was told it wasn't a manufacturing fault so no replacement. That answer felt weak, since I expect casual sneakers to last longer (my running shoes survive much heavier use for a year). Overall they wore out where it counts, so I’d warn others to think twice. I did like the fit and look, though.
About Tower London
Choosing the right footwear to match our clothes is an important affair. This is because properly matched footwear brings out the beauty of our clothes, while poorly matched footwear just makes us look silly. And with the variety of clothing styles available right now, a good footwear store is a necessity for anyone that wants to look good. Tower London is a footwear retail store that claims to be able to provide for all your footwear needs. For honest customer reviews of Tower London, please do read on.
About Tower London
Tower London is a footwear retail store established in 1980, with its headquarters in the Shoreditch, London. They have an online shop of the same name, as well as other physical stores scattered all around London, in Wood Green, Walthamstow, Brick Lane, etc. This family-run business has been the recipient of many awards such as the Independent Footwear Retailer of the Year Award for the years 2014, 2016, and 2018, Best Individual Footwear Buyer Award for the year 2015, etc.
Products and services of Tower London
Tower London has in stock footwear, and clothing accessories for adult men, women, as well as children. Their clothing accessories include boot kits, baseball caps, drawstring bags, backpacks, bucket hats, etc. They have a variety of boots, trainers, flip-flops, sandals, and slippers available for men. Women can also choose their desired footwear from their collection of Ankle boots, High boots, Trainers, Wedges, Wellies, and Slides. There are also school shoes, slippers, boots, and trainers available for children. Tower London ships both within the UK and internationally.
Compliments, complaints, and tips for Tower London
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Contact Information
TOWER London HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, United Kingdom
E2 8DD London
United Kingdom
📧 customer-services@tower-london.com
Categories Tower London
Page Statistics
Last update: November 2025
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Review with most votes
Perfect store
I love this store Almost all the types of footwear available either casual or for occasions I was student since know this store Even those pairs are still usable after such long... Read onBy: Shirley