Tower London58 reviews
This score is based on 58 genuine reviews submitted via US-Reviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Tiny hope, big regret
I hesitated before ordering — thought it'd fix a hectic weeknight dinner, tiny hope; but it arrived late, lukewarm, soggy. Now I regret trusting my hungry self, lesson learned.
Slightly off fit
Picked them and they feel okay, a bit loose — I ordered a size 3 but got a 3-4. I can wear them, though returns look like a hassle. Not perfect, but useful.
Pretty shoes, annoying refund delay
packaging was neat. Sent them back and I’ve been waiting two weeks for my refund. Other shops refund faster — didn’t expect the delay.
First-time win
I ordered as a first-timer, well, kinda nervous, but the site was easy and checkout was quick. Package arrived fast and intact — only the box was a bit squashed. Still happy, recommend.
That little refund victory
I ordered shoes that didn't fit my vibe, sent a few emails and almost gave up — then one morning the refund hit my account. That tiny ping felt like a win, really.
Hesitant at first
solid build, does exactly what I needed.
Morning fix
By the time I tried it on my coffee maker, my earlier doubts — slow shipping, sketchy courier — had mostly gone. It fits, it works every morning. Delivery was a bit slow, but overall I'm relieved, actually.
Tracked return ignored
Don't use them — they refused to accept my return even though I have the Royal Mail tracking receipt. I sent a pair of boots back, tracked it, and they still insist it never arrived. Other shops handled returns fine.
Caught me off guard
I remember opening the box — the packaging actually impressed me, didn't expect that from an online deal I first saw on Instagram; a coworker had tipped me. Shoes felt legit, price fair, delivery annoyingly quick but good.
Relief after the refund
I actually spotted the listing when a buddy sent me the link and I tipped him to check it. Shoes arrived too small and seller pushed back. When the bank dispute went through and refund hit my card I relaxed, happy it all got sorted.
Service spoiled a decent trainer
Got them, delivery was quick and the first week they were comfy — I wore them to run errands and felt good. After a few weeks the stitching came loose. CS asked for photos, then offered 10% off instead of a return. Kinda annoying, they still sort of work.
Surprisingly comfy pick
these sandals turned out to be my new go-to. I wear them every day for running errands and the rare coffee run — comfy enough, and they feel sturdy. Ordered on a random Facebook ad, arrived super fast. Kind of bummed I hesitated on a second color; they were already sold out, but I’ll definitely order from them again.
Small fit, messy return
Put them on and right away they pinched my toes and felt stiff, nowhere near broken in. Asked for a return label several times and got silence — no reply, no phone number on the site. I mailed them back with a tracked receipt, but the parcel apparently vanished and I'm now being billed for the shoes plus late fees. Feels shady; other shops handled returns fine, which is frustrating.
Good fit, weak heels
I was actually pretty pleased when my partner bought me a pair of Veju sneakers for Christmas — they looked clean and felt comfy right away. I started wearing them about once a week; after roughly three months the heel lining had rubbed right through, which surprised me. I emailed customer service and was told it wasn't a manufacturing fault so no replacement. That answer felt weak, since I expect casual sneakers to last longer (my running shoes survive much heavier use for a year). Overall they wore out where it counts, so I’d warn others to think twice. I did like the fit and look, though.
Boots worth buying, refund not so much
I almost didn't buy these because the sizing looked iffy and I had doubts. A friend tipped me so I ordered two sizes. I planned to return the one that didn't fit and sent it back the day after delivery. Company confirmed receipt, but the refund dragged on. I emailed multiple times and only got one reply saying the refund would come in 3 to 5 days. It finally showed up, but nearly a month later. The boots are fine and comfortable. Not perfect service though. Just expect slow refunds if you need a return.
Vanished seller, long wait
I needed a decent pair of shoes fast because my lower back was acting up and I had a weekend of heavy lifting during a move. I ordered here hoping it’d be quick, but that didn’t happen. After a couple of emails the seller basically went quiet, the site later said it didn’t exist, and I watched 74 days tick by. I disputed it with my bank — which helped a bit — but the company somehow sent a document saying the order was delivered. I never saw it. Super frustrating and there were a lot of phone calls and follow-ups. In the end I reordered from another shop and the new shoes helped my back, so that part worked out, but this seller wasted time and trust. Delivery and support were the worst part; not a total disaster since I solved it, but avoid them if you can.
Gift gamble
simple checkout, confirmation email, everything seemed normal. Then I sent a few emails asking where it was and got vague, automated replies. Eventually they told me the item was missing and they'd issue a full refund. The exact moment I felt satisfied was when the refund actually hit my account — not elated, just relieved; that cash back calmed things down. After that, a follow-up message arrived with poor spelling and no explanation, then nothing. No real apology, no timeline, and further emails went unanswered. Bottom line: refund saved me, but the communication and delivery were unreliable. I'd be cautious next time.
Saw them at work
product arrived but the process to return and get a refund is broken. I told the friend who recommended them to hold off for now.
Faded in two wears
they looked crisp, fit well and felt broken-in faster than I expected. I bought the black and cream 327s from Tower London after hunting them for months, so I was pleased. Fast forward: I’ve worn them twice and now the dye on the heel and the N logo is bleeding off. That’s the frustrating part and what I’ll focus on—this isn’t a scuff, it’s color transfer, streaks coming off the sole and marking socks. I sent photos to customer service hoping for a straight answer or a replacement; instead I got a short reply that it’s just wear and tear. After two weeks? That didn’t add up. The shoes themselves are comfy and the styling is nice, which made the dye problem even more disappointing. Bottom line: nice fit but poor durability and unhelpful support — be cautious, especially if you expect to wear them a bit. And the price wasn't exactly cheap.
Boots, a mess, and then one good phone call
I was juggling a coffee and a shoe box on my kitchen table, thinking “these Dr. Martens are finally mine,” when I realized they didn’t fit. I needed those boots because my back’s been acting up and I’d been looking for a sturdier, more supportive pair for moving day — so returning them felt annoying but necessary. Sent them back with the label they provided and figured that was that. Then ten days later I get an email saying I’d sent back the wrong item — a kid’s t‑shirt — and could I pay £4 for them to send it back to me? I was like, huh?
So I asked for a photo of what they’d received. The picture they sent showed a top and someone else’s paperwork with their name and email — which is not great from a privacy point of view — and yeah, clearly not my shoebox. The return label in the photo was mine stuck to brown wrapping paper, but the contents were wrong. It felt like a mixup at their end, honestly. I tried emailing, asked for a phone number, asked them to call me a few times because the replies felt very canned, like bot responses. I almost called Citizens Advice out of frustration.
Then, finally, a real person called back. That phone call is when I knew this was going to be okay. She listened, apologized properly, said there’d been a warehouse mix‑up, and within a few days they confirmed a full refund of the £76. No extra charge, and they told me they’d found the shoebox and put it back on the right stack so someone else wouldn’t have the same problem. It wasn’t a smooth ride, but getting that human on the line changed everything. I’m relieved and actually a bit thankful — I needed those boots to feel safer lifting boxes and it’s nice it didn’t turn into a long fight. If you order, just keep photos and the return tracking handy and don’t be shy to ask for a callback.
About Tower London
Choosing the right footwear to match our clothes is an important affair. This is because properly matched footwear brings out the beauty of our clothes, while poorly matched footwear just makes us look silly. And with the variety of clothing styles available right now, a good footwear store is a necessity for anyone that wants to look good. Tower London is a footwear retail store that claims to be able to provide for all your footwear needs. For honest customer reviews of Tower London, please do read on.
About Tower London
Tower London is a footwear retail store established in 1980, with its headquarters in the Shoreditch, London. They have an online shop of the same name, as well as other physical stores scattered all around London, in Wood Green, Walthamstow, Brick Lane, etc. This family-run business has been the recipient of many awards such as the Independent Footwear Retailer of the Year Award for the years 2014, 2016, and 2018, Best Individual Footwear Buyer Award for the year 2015, etc.
Products and services of Tower London
Tower London has in stock footwear, and clothing accessories for adult men, women, as well as children. Their clothing accessories include boot kits, baseball caps, drawstring bags, backpacks, bucket hats, etc. They have a variety of boots, trainers, flip-flops, sandals, and slippers available for men. Women can also choose their desired footwear from their collection of Ankle boots, High boots, Trainers, Wedges, Wellies, and Slides. There are also school shoes, slippers, boots, and trainers available for children. Tower London ships both within the UK and internationally.
Compliments, complaints, and tips for Tower London
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Contact Information
TOWER London HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, United Kingdom
E2 8DD London
United Kingdom
📧 customer-services@tower-london.com
Categories Tower London
Page Statistics
Last update: December 2025
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Review with most votes
Perfect store
I love this store Almost all the types of footwear available either casual or for occasions I was student since know this store Even those pairs are still usable after such long... Read onBy: Shirley