All reviews of Abbigail Rippin
Review about: Entertainment Earth
Action Figures
When we first dealt with Entertainment Earth, things didn't go so smoothly. UPS messed up our order, which ended up being sent back to the company. After going back and forth over emails with no solution, I decided to call their customer service hotline. I was pleasantly surprised to speak with a guy named Donald Tapia. He was a real lifesaver during this frustrating time. Donald not only explained what went wrong with our order but also waived the reship fee and made sure our order was quickly processed for reshipment. He made sure it was sent to the right address and even kept us updated on another order we had pending. His professionalism and dedication to customer service were top-notch. Donald really turned a bad situation into a great one. Props to him!