All reviews of Adan Pollich
Review about: Travelocity
Hotel reservation assistance
I've been using this online travel agency for a while now, and I've always had good experiences. Travelocity consistently comes through with great deals and refunds when needed. But on my recent trip to Mammoth Cave, things went south when the hotel I booked through them suddenly canceled my reservation without telling me. I arrived at the OYO hotel only to find out they didn't have a room for me, leaving me stuck and annoyed. So, I reached out to Travelocity's customer service for help, and I was impressed by how they handled the situation. They quickly found me a better hotel nearby at the same cost as my original booking. I was pleasantly surprised by their efficiency and professionalism. I appreciate their fast response and how they resolved the problem.