All reviews of Alana Stroman
Review about: Kofax
Software support experience
Hey, so I had to reach out for some help with my software, which was pretty frustrating. But you know what? They actually helped me out and fixed the problem! I was really surprised because tech support can be a nightmare most of the time, but this time it was actually good. The tech guy was really nice and patient, and didn't make me feel dumb for not knowing what to do. Also, my internet was acting up and the phone line was crackly, but he stuck with me until we got it all sorted out. Plus, we quickly reconnected after the downloads finished, which was a way better experience than my past tech support encounters. So yeah, I was pleasantly surprised for sure.