All reviews of amber edwards
Review about: Costway CA
Order 10101348 ride on excavator
Company notified initially 05/11/2021.
I ordered costway ride on excavator on 04/10/21. This was a birthday present for my two-year-old grandson.The item arrived on time; however, it was a bit longer transit than expected (CA to MT). The packaging was undamaged and the ride on excavator parts were intact.
We put the excavator together per the costway product pamphlet and we followed the instructions on charging prior to use. We wrapped a bow around it and could not wait to see our grandson's face when he got a ride on excavator.
Oh my! You should've seen the brokenhearted, disappointed and hurt look when he attempted to ride his costway ride on excavator on 5/09/21. The horn works (separate battery) but when you push the gas pedal it does not make any noise or attempt to move. His brother tried to push him and you could hear some noise of the engine engaging. But it did not move.
I immediately attempted to contact costway customer service; however, finding a functional, phone number for costway California is impossible! I sent emails to the only email option found on line, requesting support over phone to troubleshoot the issue. Email returned to me at 2:04 AM from costway Amelia requesting a video? Then another from costway Yuki requesting a video! I am a little taken back by this request- it seems unusual for a company to be requesting a personal video. But I comply because the grandson is so wanting his costway ride on excavator. When I sent the video I also gave personal phone number for myself and my son (USA Air Force mechanic) so that tech support could reach out and troubleshoot this. I have yet to hear from anybody via phone. But was offered "a refund of $60 as compensation and you take it to your local store to fix it?" from Amelia
I am not looking for partial payment on a defective item, I want this ride on excavator for my grandson. We do not have a local costway store in Montana. And I am sure that having someone else work on a costway product voids the company warranty on costway ride on excavator! I tell costway this, they send another that does not work and now they want more videos and pictures which I have sent despite the opinion of a USA AF mechanic that the motor is not functional. I just want the motor or the motor specs so I can have a functional gift for my 2 year old grandson.