Spotlight: What are our customers saying?
I bought the outside umbrella and sunshades when we were redecorating out pool and garden area for this summer. Well i am so glad that we bought it from here . the previous one was good too but thi...Read on
I wrote a bad review about Costway cause I place an order and after almost 5 days my item hasn't moved yet and I can't get a hold of anybody from this company.I just wanna make things right, I orde...Read on
On a Budget to get the Max outdoor Seating with Style, Costway.com is the WAY Great Customer Service, Fast Response, Fantastic Price, You will still need to be handy to build it Yourself but the H...Read on
I have had a lot of problems with my feet lately... Some kind of neuropathy going on... I did some research on this product, and after a long day, tossed my feet in there with some Epsom salt and I...Read on
I bought a seven and a half foot Christmas tree from them and when it arrived I could not believe my eyes! It was the most pitiful tree I have ever seen with skinny limbs sticking out of a green-wr...Read on
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I bought the outside umbrella and sunshades when we were redecorating out pool and garden area for this summer. Well i am so glad that we bought it from here . the previous one was good too but this one is amazing! I never knew that sunshades and umbrella can change so much in decor. Its insane ! the quality is far better than i thought it would be
I recommend you to try it and also thee are more things that i am planning to use so i will review them after i buy those items but for now go with it .
More than 20 days ago I bought a set of patio furniture 8 or 9 days ago I only received a part of the order that was two boxes I have tired of asking for the rest of my order and there is always an excuse but no send to me
Kids ride on Excavator
I wrote a bad review about Costway cause I place an order and after almost 5 days my item hasn't moved yet and I can't get a hold of anybody from this company.I just wanna make things right, I ordered an excavator for my son's birthday, it came on time and the toy is in excellent condition, runs good and the battery last for hours of play.My only complain is that,costway don't have a contact number,I didn't get any reply from my email other than that everything is good.
3 sets of 7 seaters Ratan Sectionable
On a Budget to get the Max outdoor Seating with Style, Costway.com is the WAY
Great Customer Service, Fast Response, Fantastic Price, You will still need to be handy to build it Yourself but the HUGE Saving are Worth it!
Costumer Service Was Outstanding & only Issue was because FEDEX lost 1 of the Parcel, But Costway.com made the Delay worth it with a great Offer!
I 100% recommend it
1 100% will shop again
Foot Spa Massager
I have had a lot of problems with my feet lately... Some kind of neuropathy going on... I did some research on this product, and after a long day, tossed my feet in there with some Epsom salt and I feel like I've gone to heaven... I'm not sure about their service, other than to say I ordered this two days ago and received it today... it's the best money I've spent in a while... I'm very happy...
I bought a seven and a half foot Christmas tree from them and when it arrived I could not believe my eyes! It was the most pitiful tree I have ever seen with skinny limbs sticking out of a green-wrapped pole. I took a picture for proof that I was not exaggerating. Everyone who sees it can not believe it either. Beware! I will never order from this company again.
6 Panel Divider
I'm disappointed. I ordered a 6 Panel Divider on Sept. 13, 2021. It's now 9/22/21 and 7:54 pm, supposedly the day of delivery and nothing. The site states 2-5 business days for delivery. mhm. I tried tracking the package via Fedex and no confirmed delivery day. Only that something was wrong with the shipping label. It's suppose to be coming from CA. I:ve gotten stuff sooner from Chine. Btw, as per the website, apparently Costway does not have free returns. If you don't like the item, is on you to pay to return it. I'm hoping all is good or I'm .... Just know this before you order or recommend them. I don't trust this company.
Good or bad, I will follow up another review once I've inspected the item.
Order 10101348 ride on excavator
Company notified initially 05/11/2021.
I ordered costway ride on excavator on 04/10/21. This was a birthday present for my two-year-old grandson.The item arrived on time; however, it was a bit longer transit than expected (CA to MT). The packaging was undamaged and the ride on excavator parts were intact.
We put the excavator together per the costway product pamphlet and we followed the instructions on charging prior to use. We wrapped a bow around it and could not wait to see our grandson's face when he got a ride on excavator.
Oh my! You should've seen the brokenhearted, disappointed and hurt look when he attempted to ride his costway ride on excavator on 5/09/21. The horn works (separate battery) but when you push the gas pedal it does not make any noise or attempt to move. His brother tried to push him and you could hear some noise of the engine engaging. But it did not move.
I immediately attempted to contact costway customer service; however, finding a functional, phone number for costway California is impossible! I sent emails to the only email option found on line, requesting support over phone to troubleshoot the issue. Email returned to me at 2:04 AM from costway Amelia requesting a video? Then another from costway Yuki requesting a video! I am a little taken back by this request- it seems unusual for a company to be requesting a personal video. But I comply because the grandson is so wanting his costway ride on excavator. When I sent the video I also gave personal phone number for myself and my son (USA Air Force mechanic) so that tech support could reach out and troubleshoot this. I have yet to hear from anybody via phone. But was offered "a refund of $60 as compensation and you take it to your local store to fix it?" from Amelia
I am not looking for partial payment on a defective item, I want this ride on excavator for my grandson. We do not have a local costway store in Montana. And I am sure that having someone else work on a costway product voids the company warranty on costway ride on excavator! I tell costway this, they send another that does not work and now they want more videos and pictures which I have sent despite the opinion of a USA AF mechanic that the motor is not functional. I just want the motor or the motor specs so I can have a functional gift for my 2 year old grandson.
Costway TV Stand Media Sliding Barn Doors
I got my item on time. I ordered through Walmart. When I got my item there were missing pieces. I called Costway several times and each time they hung up on me and I never got to talk to anyone. I called Walmart and Costway hung up on the rep as well. I will never order anything that Costway has ever again. There was some damage to my item. Costway does not care about us consumers. They are a big scam and I can't even get my money back. Don't order from these scammers. Customer Service is a joke.
Garden Patio Table OP3685
Instructions are incomplete. The little plastic buffers that go between the glass and each leg are not showing in instructions nor listed as a part. After I put table together I realized mistake and had to take table completely apart and reassemble. And there are sliding parts in ring not used for leg support. What is their purpose?
Damaged Power Wheel
I would not recommend purchasing any products from Costway based on my experience. We were gifted a motorcycle power wheel for my son as a Christmas present. A critical piece, the front fork, which is a steel piece designed to keep the front wheel and steerign column stable and connected, arrived bent beyond repair. I have spent the last three weeks trying to reach a resolution. Costway has sent the wrong replacement part and is now stating the part is on back order due to the Chinese New Year. They are offering a $20 refund and an endless wait on a replacement part. The customer service response time has been longer than promised on their "Guarantee" and they have even changed the language on their website when I used their words to demonstrate how they are not meeting their own expectations. They continue to offer the power wheel for sale on the website but somehow can't get me the replacement part for the already purchased product. I will be filing a complaint with the BBB and encourage you to spend your money elsewhere.