All reviews of Angela Keys
Review about: Helloice
Tshirt and sweatshirt
Terrible quality clothing and misleading return policy
I feel fooled and cheated by this company. I VERY rarely leave reviews, but I am furious with the outcome of my purchase here and feel robbed. I purchased a tshirt and a hooded sweatshirt for my teenage son on 10/2/23 (total cost $67.98). The quality is absolutely shameful. The fabric, the fit, and the screenprint on the front are all extremely bad. I sent a request to Helloice asking to start the return process (as per their policy). I got an email back asking that I send them "photos for the real item you received" and they would "try their best to help me solve this problem."
I sent photos as requested, and their response was that due to high cost of returning the items, they would offer that I do not return the items and they will give me a "40% off coupon for my next order." I would never order anything ever again from this website, given the horrible quality and run-around I'd already received trying to return the items.
I declined their offer to give me a coupon, stating that I will pay the return cost and want a refund. T
Their response was "our returning shipping address is in China... shipping cost is high...customs duties that you need to pay..." which would be more than the total cost of my items. They ask AGAIN to have me keep the shirts (that we would NEVER wear) and they would give me a 40% off coupon for my next purchase, OR I can keep the items and the will give me back "20% of the order cost." That's $13.60. Ridiculous. So I have no choice but to accept this shameful offer and lose $54 on two garbage shirts that will go to the Goodwill. I wish I could post pictures here.