All reviews of Annabel Hilpert
Review about: Enterprise Car Rental
Declined Payment Issue
I recently tried to rent a car online, but ran into some issues when I got to the location to pick it up. Even though I have a World Elite credit card, the car rental agency in Tours, France wouldn't accept my payment. They said it was because my bank is considered an online bank, which I thought was a bit much since I've used the card at other places in the same group before. Their Terms and Conditions said they don't take online banks, which seemed like a strict rule to me. Because of this, my security deposit went from 0€, covered by my credit card insurance, to a crazy 3000€. I didn't want to take that risk, so I ended up not being able to rent the car. And to top it off, I still got charged for the booking, even though it was the agency's strict policy that stopped me from getting the rental.