All reviews of Antonina Champlin
Review about: UrbanStems
Bouquet of roses
I bought some roses from this company and it was such a huge letdown. The flowers showed up on May 11th and they looked nothing like what I saw online. The roses were all droopy and brown, plus the filler petals were falling off. I emailed customer service right away and even sent over some pics of the sad arrangement I got. They told me a replacement would be sent out the next day, but nothing came. The same thing happened the day after, and even on the Tuesday after Mother's Day, still no flowers. Trying to talk to their "Happiness Team" was a joke, they were in the Philippines and South Africa, making it impossible to fix the issue. I've never dealt with such terrible service and lack of follow-through from a company. Even reaching out to Corporate hasn't given me much hope for a solution. I suggest using a better flower delivery service like FTD.