All reviews of Autumn Metz
Review about: Verizon
Landline service issue
Man, dealing with these landlines for our tenants has been such a nightmare. We had a dead modem that was supposedly under warranty, so I reached out to customer service. At first, they said they'd replace it for free, but then they hit me with, "Oh, you gotta send the broken one back first." Like, seriously? On top of that, the shipping label they sent me was a mess and couldn't even be opened at the UPS store. So now we've been without a phone for over a week. They suggested I buy a new modem at Dollar General, Walmart, or Target, but none of those places even had it in stock. Now I'm looking at waiting another two days just to get a replacement. It's beyond frustrating!