Verizon Reviews
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Verizon: Reliable but Overpriced
As a Verizon customer, I have mixed feelings about the company. On one hand, their network coverage is generally reliable and I haven't had many issues with dropped calls or spotty internet. However, their customer service leaves something to be desired. I've had to call in multiple times for various issues, and each time I feel like I'm being transferred around or put on hold for an excessive amount of time. The representatives I've spoken to have also not always been particularly helpful or knowledgeable.
In terms of pricing, I feel like I'm paying a premium for the reliability of their network. I do appreciate that they offer a variety of plans to choose from, but I often find myself questioning if I'm getting the best deal.
One thing that I found particularly frustrating was their policy on international roaming. I travel frequently and I was shocked to learn that they charge exorbitant fees for using your phone abroad. Even turning off data and using wifi only, the charges are really high.
I also have some complaints about their website and app. It can be difficult to navigate and find the information I'm looking for. And, the my verizon app does not always show the accurate usage of data.
Overall, I would say that I am satisfied with the network coverage and reliability that I get from Verizon, but their customer service and pricing leave something to be desired.New phone synching at Verizon store
We had a really frustrating situation trying to get our new phones to sync up with our account. We spent hours on the phone with customer service but couldn't make it work. So, we decided to go into the store for some help in person. Dallin at the Woods Cross store was amazing! He really helped us out and went the extra mile to figure everything out. He was super chill and patient the whole time. Thanks so much, Dallin - you're awesome!
New phone purchase
I just bought a new phone from this company and let me tell you, I was really impressed with their knowledge and expertise. The staff was super helpful and took the time to go over all the different options with me, making sure I got exactly what I was looking for. They answered all of my questions and made the whole process really smooth and easy. I walked away feeling good about my purchase and happy with the service I got.
New phone purchase
The customer service I got at the store was amazing. The person helping me was super friendly, knew their stuff, and took their time answering all my questions and worries. I usually hate going into stores because of bad past experiences, but this time was way better. The person helping me had such a great attitude and really made my visit pleasant.
Cancelled service charge issue
I've been dealing with some trouble lately - got charged for a service I already cancelled and moved to a different company. I've called multiple times over the last couple months, but the issue still isn't fixed.
Phones in Mexico
They said my phone plan would cover Mexico, but when I got my bill, there were extra charges. They said they would give me a credit for the mistake, but I never got it. They also promised to reduce my bill by $20 if I signed up for automatic payments, but that credit never showed up either. Every time I call customer service, they apologize and say they will take care of it, but the credits never actually show up.
Phone and internet services
When I used this company's services, I noticed they were charging me for stuff I didn't even ask for or approve. I was pretty bothered by the fact that they didn't really communicate or explain these extra charges. And when I reached out for help, the customer support was not very helpful or pleasant to deal with. So, I just want to give a heads up to anyone thinking about using this company's services to proceed with caution.
Affordable connectivity sign-up
I was trying to sign up for this affordable connectivity program, it was a mess. I got transferred twice in the chat and then the last guy, Chris, ended the convo. Like, seriously? If Verizon didn't want new customers through this program, then they shouldn't have taken the money. They should be serving everyone, that's their job. They always talk about being better than everyone else, but their attitude isn't cool, you know what I mean?
New service orders
I recently tried to set up two new service orders with the company, but they mysteriously got cancelled both times without any explanation. It was super frustrating because the building I'm moving into already had a Verizon Fios Residential account all set up. You'd think it would be easy to just switch it over, right? But no, they said the old account had to be cancelled, all the equipment sent back, new service added, and new equipment set up. Such a headache! And to top it off, the offshore support team was no help at all, just made everything even more complicated. Definitely the worst customer service experience I've ever had.
New service purchase
I recently spent a lot of time trying to set up new service with your company. The technician I talked to, Sarah, seemed to have trouble with English, so it was hard to communicate. She also got mixed up with the service plans, which confused me. Even though I checked the text she gave me, I didn't know my phone would be disconnected right away, and I lost coverage. When I called tech support, there were more communication problems because they kept calling me "Bob" instead of "Paul." Eventually, I had to go to a retail store to fix everything and get my phone working again. Overall, it was a really bad and frustrating experience.
New phone purchase
The folks handling customer service at this company are actually not based in the US, which has made it tough to have clear communication with them. It all led to a mix-up with my autopay and a not-so-great encounter with a rep who ended up charging me more for a service problem. Because of this whole ordeal, I've made up my mind to switch carriers once I've finished paying for my devices and return that new line I got recently.
New phone purchase
I bought some new phones from this store not too long ago and man, let me tell you, I was pretty disappointed with the way things went down. The salesperson wasn't totally upfront about stuff like return policies and fees, which left me feeling pretty aggravated and like I had been fooled. Then, when I tried to return the phones within the 30 days like they said I could, I got hit with some unexpected charges and they even told me I'd lose the phone numbers I've had for years. It was a pretty crummy experience and I'd definitely advise others to be careful if they're thinking about shopping at this store.
$1,200 I-phone purchase
I went to the store and there was only one girl working who seemed like she couldn't really do much on her own. The manager was missing, even though there was a big line of people waiting. I ended up canceling my new $1,200 phone because the girl said she couldn't do anything about it. So frustrating. I'm going to a corporate store tomorrow to finally close my Verizon account. The service was awful and the staff didn't take responsibility.
Frustrating customer service experience
I had the worst customer service experience with this company recently. I was trying to get a return mailing address for a non-fios modem I bought, and it was a real headache. I spent over 2 to 3 hours on the phone with their customer support, and let me tell you, it was the absolute worst. The automated system kept transferring my call all over the place, and sometimes it even hung up on me. When I finally got through to a rep, they were so unhelpful and downright rude. I tried to use their chat feature too, but that was a bust. And to top it all off, the US Post Office messed up the item I was trying to return, so now I have to deal with filing a claim with them. My whole experience with this company was super frustrating and just a waste of time.
Landline service issue
Man, dealing with these landlines for our tenants has been such a nightmare. We had a dead modem that was supposedly under warranty, so I reached out to customer service. At first, they said they'd replace it for free, but then they hit me with, "Oh, you gotta send the broken one back first." Like, seriously? On top of that, the shipping label they sent me was a mess and couldn't even be opened at the UPS store. So now we've been without a phone for over a week. They suggested I buy a new modem at Dollar General, Walmart, or Target, but none of those places even had it in stock. Now I'm looking at waiting another two days just to get a replacement. It's beyond frustrating!
