Verizon - Overall Rating based on 23 reviews
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Cancelled service charge issue
I've been dealing with some trouble lately - got charged for a service I already cancelled and moved to a different company. I've called multiple times over the last couple months, but the issue still isn't fixed.
Phones in Mexico
They said my phone plan would cover Mexico, but when I got my bill, there were extra charges. They said they would give me a credit for the mistake, but I never got it. They also promised to reduce my bill by $20 if I signed up for automatic payments, but that credit never showed up either. Every time I call customer service, they apologize and say they will take care of it, but the credits never actually show up.
Phone and internet services
When I used this company's services, I noticed they were charging me for stuff I didn't even ask for or approve. I was pretty bothered by the fact that they didn't really communicate or explain these extra charges. And when I reached out for help, the customer support was not very helpful or pleasant to deal with. So, I just want to give a heads up to anyone thinking about using this company's services to proceed with caution.
Affordable connectivity sign-up
I was trying to sign up for this affordable connectivity program, it was a mess. I got transferred twice in the chat and then the last guy, Chris, ended the convo. Like, seriously? If Verizon didn't want new customers through this program, then they shouldn't have taken the money. They should be serving everyone, that's their job. They always talk about being better than everyone else, but their attitude isn't cool, you know what I mean?
New service orders
I recently tried to set up two new service orders with the company, but they mysteriously got cancelled both times without any explanation. It was super frustrating because the building I'm moving into already had a Verizon Fios Residential account all set up. You'd think it would be easy to just switch it over, right? But no, they said the old account had to be cancelled, all the equipment sent back, new service added, and new equipment set up. Such a headache! And to top it off, the offshore support team was no help at all, just made everything even more complicated. Definitely the worst customer service experience I've ever had.
New service purchase
I recently spent a lot of time trying to set up new service with your company. The technician I talked to, Sarah, seemed to have trouble with English, so it was hard to communicate. She also got mixed up with the service plans, which confused me. Even though I checked the text she gave me, I didn't know my phone would be disconnected right away, and I lost coverage. When I called tech support, there were more communication problems because they kept calling me "Bob" instead of "Paul." Eventually, I had to go to a retail store to fix everything and get my phone working again. Overall, it was a really bad and frustrating experience.
New phone purchase
The folks handling customer service at this company are actually not based in the US, which has made it tough to have clear communication with them. It all led to a mix-up with my autopay and a not-so-great encounter with a rep who ended up charging me more for a service problem. Because of this whole ordeal, I've made up my mind to switch carriers once I've finished paying for my devices and return that new line I got recently.
New phone purchase
I bought some new phones from this store not too long ago and man, let me tell you, I was pretty disappointed with the way things went down. The salesperson wasn't totally upfront about stuff like return policies and fees, which left me feeling pretty aggravated and like I had been fooled. Then, when I tried to return the phones within the 30 days like they said I could, I got hit with some unexpected charges and they even told me I'd lose the phone numbers I've had for years. It was a pretty crummy experience and I'd definitely advise others to be careful if they're thinking about shopping at this store.
New phone purchase
I just bought a new phone from this company and let me tell you, I was really impressed with their knowledge and expertise. The staff was super helpful and took the time to go over all the different options with me, making sure I got exactly what I was looking for. They answered all of my questions and made the whole process really smooth and easy. I walked away feeling good about my purchase and happy with the service I got.
$1,200 I-phone purchase
I went to the store and there was only one girl working who seemed like she couldn't really do much on her own. The manager was missing, even though there was a big line of people waiting. I ended up canceling my new $1,200 phone because the girl said she couldn't do anything about it. So frustrating. I'm going to a corporate store tomorrow to finally close my Verizon account. The service was awful and the staff didn't take responsibility.
Frustrating customer service experience
I had the worst customer service experience with this company recently. I was trying to get a return mailing address for a non-fios modem I bought, and it was a real headache. I spent over 2 to 3 hours on the phone with their customer support, and let me tell you, it was the absolute worst. The automated system kept transferring my call all over the place, and sometimes it even hung up on me. When I finally got through to a rep, they were so unhelpful and downright rude. I tried to use their chat feature too, but that was a bust. And to top it all off, the US Post Office messed up the item I was trying to return, so now I have to deal with filing a claim with them. My whole experience with this company was super frustrating and just a waste of time.
New phone synching at Verizon store
We had a really frustrating situation trying to get our new phones to sync up with our account. We spent hours on the phone with customer service but couldn't make it work. So, we decided to go into the store for some help in person. Dallin at the Woods Cross store was amazing! He really helped us out and went the extra mile to figure everything out. He was super chill and patient the whole time. Thanks so much, Dallin - you're awesome!
Landline service issue
Man, dealing with these landlines for our tenants has been such a nightmare. We had a dead modem that was supposedly under warranty, so I reached out to customer service. At first, they said they'd replace it for free, but then they hit me with, "Oh, you gotta send the broken one back first." Like, seriously? On top of that, the shipping label they sent me was a mess and couldn't even be opened at the UPS store. So now we've been without a phone for over a week. They suggested I buy a new modem at Dollar General, Walmart, or Target, but none of those places even had it in stock. Now I'm looking at waiting another two days just to get a replacement. It's beyond frustrating!
Regretful experience
I went to this store, and let me tell you, it was a total nightmare! I had to wait forever just to get a receipt, especially after having a rough time with customer service the night before. And get this, the management couldn't even print it out for me! I ended up chatting with another couple who had been waiting even longer just to get a copy of their bill. No apologies, just a bunch of lame excuses. My advice? Stay far away from that place, seriously.
New phone and service plan
I recently bought a new phone and a service plan, and I wanted to talk about my experience. Honestly, I've been really let down by the service I've gotten from this company. When I got my new phone, I had trouble transferring my contacts from my old phone. I was surprised to find out that the company doesn't support transferring contacts from Samsung devices, even though I've been a loyal customer. They never told me this when I bought the phone, and I felt like the salespeople at the store were deceiving me. I lost important contacts I've collected over the past ten years, which has been really inconvenient. I've spent a lot of time trying to fix this problem with both the company and Samsung, but they've just given me excuses and haven't been helpful. Overall, I'm really disappointed with the customer service and how unclear they were about their services. I'm going to start looking for other options and won't be going back to this company in the future.
Phone and data plan
My experience with this company was just not good at all. They were quick to take my money but didn't really provide much in return. When I tried to talk about the problem, I had to really push to get a refund for the bad service I got. The staff was nice, but they just couldn't seem to fix any of the problems. I saw other customers having issues too. So I ended up switching to a different provider because I couldn't deal with the poor quality and lack of responsibility from this company anymore.
Unlimited plan switch
I've been a loyal customer for years, so when I was finally offered an unlimited plan, I decided to switch over. But man, it's been a real letdown. After switching providers, my old company kept charging me for days I didn't even use their service because they claimed I never cancelled auto payments. It's frustrating dealing with a big company that can't update their systems to show that if I'm not using their service, I shouldn't be getting charged for it. And to top it off, they told me it'll be September before I see a refund for the overcharged amount. It feels shady, like they're just trying to keep my money for as long as possible without giving me any service. It's like they care more about squeezing money out of a customer with a high bill in a rural area than actually providing the best plan and service for me.
Recent billing issue
I had a problem with my bill because there were extra charges for a line that I already cancelled two months ago. When I called customer service for help, the person I talked to was really rude and didn't believe me about the charges, even though they were right there on my bill and the automated system could see them too. I had to wait on hold for a long time, and then they just hung up on me without fixing anything. I'm just really annoyed and let down by how bad the customer service is from this company.
Bill correction frustration
The customer service at this company is seriously a joke. They have no clue what they're doing and can't even handle simple tasks like fixing a billing mistake. I had to call five separate times just to try and get them to fix the issue, and every time they promised they would take care of it. But guess what? Nothing ever got fixed. The last person I talked to basically told me to wait for another billing cycle before they could do anything. It's ridiculous! They don't seem to care about helping their customers at all.
Sim card swap leading to hack
I can't believe how incompetent this company is. They let someone switch my sim card without even checking with me first, and now my phone number was used to hack into my Coinbase account and steal $10,000. It's just not okay that Verizon would be so careless about security, putting us customers at risk like this. I'm so frustrated and disappointed with how they're not taking responsibility for this breach of privacy and security. Verizon, you really need to step up your game.
Review with most votes
Verizon: Reliable but Overpric
As a Verizon customer, I have mixed feelings about the company. On one hand, their network coverage is generally reliable and I haven't had many issues with dropped calls or spo... Read onBy: Diamond Jones