Spotlight: What are our customers saying?
As a Verizon customer, I have mixed feelings about the company. On one hand, their network coverage is generally reliable and I haven't had many issues with dropped calls or spotty internet. Howeve...Read on
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Verizon: Reliable but Overpriced
As a Verizon customer, I have mixed feelings about the company. On one hand, their network coverage is generally reliable and I haven't had many issues with dropped calls or spotty internet. However, their customer service leaves something to be desired. I've had to call in multiple times for various issues, and each time I feel like I'm being transferred around or put on hold for an excessive amount of time. The representatives I've spoken to have also not always been particularly helpful or knowledgeable.
In terms of pricing, I feel like I'm paying a premium for the reliability of their network. I do appreciate that they offer a variety of plans to choose from, but I often find myself questioning if I'm getting the best deal.
One thing that I found particularly frustrating was their policy on international roaming. I travel frequently and I was shocked to learn that they charge exorbitant fees for using your phone abroad. Even turning off data and using wifi only, the charges are really high.
I also have some complaints about their website and app. It can be difficult to navigate and find the information I'm looking for. And, the my verizon app does not always show the accurate usage of data.
Overall, I would say that I am satisfied with the network coverage and reliability that I get from Verizon, but their customer service and pricing leave something to be desired.