Verizon - Overall Rating based on 23 reviews
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International plan
I gotta tell ya, I was really let down by the service I got from this company. They charged me for roaming while I had my phone in flight mode at a party. Overcharging me by more than $600 is just not cool. Sure, they said sorry and refunded me $79, but that doesn't even come close to making up for their $521 blunder. I hold them to a higher standard and it's obvious they have some big problems they need to fix.
New phone purchase
The customer service I got at the store was amazing. The person helping me was super friendly, knew their stuff, and took their time answering all my questions and worries. I usually hate going into stores because of bad past experiences, but this time was way better. The person helping me had such a great attitude and really made my visit pleasant.
Verizon: Reliable but Overpriced
As a Verizon customer, I have mixed feelings about the company. On one hand, their network coverage is generally reliable and I haven't had many issues with dropped calls or spotty internet. However, their customer service leaves something to be desired. I've had to call in multiple times for various issues, and each time I feel like I'm being transferred around or put on hold for an excessive amount of time. The representatives I've spoken to have also not always been particularly helpful or knowledgeable.
In terms of pricing, I feel like I'm paying a premium for the reliability of their network. I do appreciate that they offer a variety of plans to choose from, but I often find myself questioning if I'm getting the best deal.
One thing that I found particularly frustrating was their policy on international roaming. I travel frequently and I was shocked to learn that they charge exorbitant fees for using your phone abroad. Even turning off data and using wifi only, the charges are really high.
I also have some complaints about their website and app. It can be difficult to navigate and find the information I'm looking for. And, the my verizon app does not always show the accurate usage of data.
Overall, I would say that I am satisfied with the network coverage and reliability that I get from Verizon, but their customer service and pricing leave something to be desired.
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Verizon: Reliable but Overpric
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