All reviews of Claudine Pacocha
Review about: Verizon
Unlimited plan switch
I've been a loyal customer for years, so when I was finally offered an unlimited plan, I decided to switch over. But man, it's been a real letdown. After switching providers, my old company kept charging me for days I didn't even use their service because they claimed I never cancelled auto payments. It's frustrating dealing with a big company that can't update their systems to show that if I'm not using their service, I shouldn't be getting charged for it. And to top it off, they told me it'll be September before I see a refund for the overcharged amount. It feels shady, like they're just trying to keep my money for as long as possible without giving me any service. It's like they care more about squeezing money out of a customer with a high bill in a rural area than actually providing the best plan and service for me.