All reviews of B. Conroy
Review about: Prive Revaux
Sunglasses Christmas gift
I recently bought some sunglasses from this company as a Christmas present for my wife. Unfortunately, I made a mistake and ordered the wrong pair. I realized my error about five weeks before Christmas so I could make sure they arrived on time. I contacted their customer service team just three days after the 30-day return period to see if I could swap them for the right pair. However, all I got were unhelpful and robotic responses. I tried emailing and chatting with them three times, but each time they just sent me the same canned response saying they couldn't help because it was past the return window. This lack of flexibility and common sense from their customer service team really disappointed and frustrated me. I won't be buying from them again in the future.