All reviews of B. Jones
Review about: Swarovski
Watch with missing parts
I recently bought a watch online from this company and unfortunately, it arrived with some missing parts. I tried reaching out to their customer service for some help, but I had a pretty bad experience. The prices for their products are a bit on the high side considering the quality I got. Their customer service options are not great - the chat doesn't work, emails are not being replied to, and even the WhatsApp and phone options were not useful. The person I talked to didn't seem to know what they were doing and didn't offer much help, suggesting I send the whole watch in for just a few missing parts. Right now, I'm stuck with no solution to my problem and no help in sight. The lack of customer support from this company is really disappointing and not okay. I'm feeling regret about my purchase and definitely wouldn't recommend this company to anyone.
Review about: Citizen Watches
Watch repair issue
I sent in my watch to get fixed 'cause the crown wasn't locking anymore. But they sent it back saying my watch doesn't even have a crown locking feature! Seriously? I've had this watch for like 10 years, I feel like I would have known if that was true! I tried reaching out to them to correct it, but no response at all. Ugh!