All reviews of B. Okuneva
Review about: Gift Tree
Neck pillow purchase
I recently bought a neck pillow and it ended up being pretty useless. But what really bothered me was the total lack of customer service that came with it. When I tried to talk to them about the problem, the owner’s attitude was just awful. They didn't want to admit there was an issue, let alone do anything about it. Instead of trying to work things out or fix the situation, they just sent me a super cold and uncaring email. It's so annoying to spend your hard-earned money on something that turns out to be a disappointment, but it's even worse when the company won't own up to their mistakes or even try to help. I wouldn't suggest this place to anyone after what I went through.