Gift Tree - Overall Rating based on 22 reviews
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Incorrect delivery date
I ordered a gift basket for a special occasion recently, but it got delivered on the wrong day. This mix-up totally messed up the surprise party we had planned for the recipient's 90th birthday. It was really disappointing to have such a big event ruined by a small mistake in the delivery schedule. When I contacted customer service about it, they weren't very helpful and didn't seem to realize the effect their mistake had.
gift basket for a friend
I recently ordered a gift basket from this company and it was just what I was hoping for. The presentation was beautiful and my friend really enjoyed it. The products in the basket were high quality and there was a nice variety. Ordering was simple and I didn't have any trouble finding what I needed on the website. The service was top-notch, my order arrived on schedule and in great shape. The prices were fair considering the quality of the items and how nicely everything was put together. The delivery was quick and the tracking info was accurate. Overall, I had a fantastic experience with this company and will definitely be coming back for more in the future.
Gift basket
I bought a gift basket from this company and man, it was such a letdown. The stuff inside didn't match the description, some of it was even messed up, and honestly, the whole thing was just a bummer. I was hoping for a nice, fancy gift but what I got seemed like it was thrown together in a hurry. I wouldn't suggest buying from here if you want to get something special for someone.
Gift delivery experience
I'm really upset with Gift Tree as a customer. I ordered a gift, but it hasn't been delivered yet after several tries. The reasons they gave, like the person not being home or the delivery person not trying hard enough, just don't cut it. The customer service has been terrible, with no clear answers or solutions. I thought Gift Tree was better than this, especially when it comes to delivering gifts.
Fruit basket purchase
I was totally taken aback when I got my fruit basket delivery. It didn't look anything like the picture online - it was more like a pitiful excuse for a fruit basket. There were just a few fruit pieces and a couple of cookies at the bottom. I could have easily made this myself for way less money. What a letdown!
Fruit basket purchase
The customer service I got when I bought a fruit basket was amazing. The folks there were super clear and helpful in their communication the whole time. Even though there was a little delivery hiccup, they handled it like pros and made sure everything went smoothly. Just found out today that the fruit basket made it to its final stop, and the people who got it were thrilled. I'm so thankful for the top-notch service from the store team and I'll definitely be back to shop there again.
Gift purchases
I've been coming back to this place a lot. I used to go somewhere else, but I switched because this company really pays attention to the little things and the quality is way better. Everything I've bought has been top-notch, and you can tell they put a lot of effort into each item. I totally suggest this company if you want a trustworthy place to get gifts.
Father's Day gift
The packaging looked really nice and I appreciated the personalized note. But gotta be honest, the gift ended up smaller than I thought and some stuff got all melty from the delays in shipping. And when I really looked at everything, I felt like what I got wasn't worth what I paid, especially since I could've gotten similar stuff for cheaper somewhere else.
Best cake ever!
Wow, I can't believe how amazing this cake is! I've bought cakes online in the past and they were always disappointing. But this one from GiftTree? It's incredible! It's like they added some magic to it or something. The cake was super moist and delicious, even after a few days in the fridge. And the frosting? It was like a fluffy cloud of perfection. Not too sweet, just perfect. Plus, it looked like a piece of art, so beautiful and tasty! This cake tastes even better than it looks, if you can believe it!
Awesome baskets
Stephanie was really great! She totally helped me choose the best baskets for my family and friends. Everything about my order was just right. I even got a discount on my $89.99 basket! We sent tons of emails and talked on the phone a bunch, but she was always so helpful and patient. I'm so excited for them to get delivered, and I'm already planning to order more for Christmas. Thanks a bunch, Stephanie!
$200 gift basket delivery
I ordered this really awesome $200 gift basket for this big event, you know? I even paid extra to make sure it got there on time, but it ended up being late! I was pretty disappointed. I tried to get a refund for the extra fees, but they wouldn't do it because they claimed the delivery date was just an "estimate". Total bummer, man! I'm not sure if I'll give this company another shot if they can't come through on their promises.
Chocolate gift basket arrived melted
I bought a gift basket full of chocolates but they arrived all melted because of the Florida heat during shipping. I called the company right away and they were really fast to help, putting a hold on selling that item until they could fix the shipping problem. Even though the chocolates were ruined, Gift Tree went out of their way to make it right by sending a nice replacement. Their amazing customer service really impressed me and made up for the initial mix-up.
Gift basket and boozey mini cakes for Father's Day
I gotta tell ya, I'm always super happy with my orders from this company. The stuff they send me is always top-of-the-line, and the folks I chat with while I'm ordering are just lovely. Whether I'm sending gift baskets to pals or giving my hubby a fun treat like those boozy mini cakes for Father's Day, it's always a hit. The items are always top-quality and look great, and whoever gets them is always thrilled. I definitely suggest this company for any gift-giving situation!
Missing or cheap gifts
I am so frustrated with this company right now. For the second time, my gift never showed up, and when it finally did, it looked like something from a dollar store. I've been a loyal customer for years, but this is just not acceptable. It feels like they're not listening to my complaints, and I'm thinking about going somewhere else for my business.
Neck pillow purchase
I recently bought a neck pillow and it ended up being pretty useless. But what really bothered me was the total lack of customer service that came with it. When I tried to talk to them about the problem, the owner’s attitude was just awful. They didn't want to admit there was an issue, let alone do anything about it. Instead of trying to work things out or fix the situation, they just sent me a super cold and uncaring email. It's so annoying to spend your hard-earned money on something that turns out to be a disappointment, but it's even worse when the company won't own up to their mistakes or even try to help. I wouldn't suggest this place to anyone after what I went through.
Engraved gift purchase
The store had a really good selection and they got my order to me super fast. But when I saw the final product, they messed up the engraving. The 2nd and 3rd letters got switched and it was pretty annoying. I tried to email them for help, but I kept getting an error message every time I tried to send it. Finally, they did respond and said they fixed the engraving mistake. The person I gave the gift to seemed happy with it, but I was kind of disappointed with how the whole thing went down.
Late delivery, room mix-up
I bought this gift with perishables for someone in the hospital, and it was supposed to come in two days but it took a whole week! And they put the wrong room number on the delivery, so it got all mixed up. Dealing with the company and UPS to fix it was so annoying, ugh.
Gift basket for granddaughter's 21st Birthday
This was my first time ordering from GiftTree and I gotta say, I was really happy with how things turned out. I got a gift basket for my granddaughter who is off at college for her 21st Birthday. She really dug the quality of the stuff inside, especially the champagne. We did hit a little bump when it looked like she didn't get the package, but the customer service was on the ball and helped sort things out quick - turns out it was a FedEx mix-up. All in all, I was super pleased with how it all went down and will for sure order from them again down the road.
Bouquet purchase for Mother's Day
The flowers I got for Mother's Day were a huge letdown. They looked nothing like the picture online, and they were all wilted with a messy arrangement. When I reached out to customer service about it, they were really rude and unhelpful. The owner didn't even apologize or seem to care about fixing the problem. It's obvious that making customers happy is not important to this company.
Wine and treat gift
I mailed my family some wine and treats from Australia, and they absolutely loved it! They thought it was so nice and the food tasted amazing. I didn't know what to expect when I placed the order, but everything matched the pictures online. Plus, it arrived right on schedule. Huge thanks to Gift Tree, I'll definitely be using them for more gifts in the future!
Review with most votes
Gift Tree - A Convenient and R
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