All reviews of Betty Strosin
Review about: Camilla
High-end fashion purchase
I recently bought some really nice fashion items online, but I was super disappointed with how bad the customer service was. The clothes are great but it's kind of pointless if you can't switch sizes when you need to. I checked the size chart and got my usual size, but the item was way too big when I got it. When I contacted the customer service team, they told me they don't do exchanges or returns for sale items. I just wanted a smaller size, not a different item, but they wouldn't help me at all. Now I'm stuck with this expensive clothing that doesn't fit and I'll have to spend more money to alter it. It's frustrating and not fair that they don't care about customer service in situations like this. Plus, the customer service team is called "Angels" and even puts kisses in their emails, which feels kind of fake considering how unhelpful they are. I think it's important for people to know about this before they buy anything from them, because it's a big downside to an otherwise good brand. It's sad to think that this is their policy, and I wonder if the brand's founder knows how it affects loyal customers like me.