All reviews of Bonnie Morales
Review about: Direct CBD Online
Lazarus naturals high potency CBD chocolate mint flavor
ordered a few times smaller bottles with no problems decided to go for the large bottle to get the value for the price when it arrived it was not the flavor that I ordered I emailed the company and they offered to send a replacement in the correct flavor however since they mail glass bottles in flimsy envelopes lined with bubble wrap something fell on it in transit and shattered the bottle when I emailed the company with pictures of the shattered bottle they did not reply I again emailed them they asked what happened in transit I emailed the pictures a second time and have yet to receive a reply after multiple times of emailing them and attempting to call the number that I googled I should have read reviews on the company first because another customer reported an issue and the company never responded to them either until they put a negative review on Google and then they responded to the Google review the last time I emailed them was two days ago and let them know if I did not receive a response within 24 hours I would be adding a negative review since I still did not receive the product that I ordered because of improper packaging that led to the shattering of the replacement bottle and when I questioned them if I spent another $200 to order another bottle and it shattered on the way what would happen to which I never got a response.
Hi Bonnie, I don't think we received these responses. I asked the team here. Could you email me directly and provide us with the order number and we will make this right for you!
Thanks,
Your directcbdonline team