All reviews of Braeden Gutmann
Review about: Alamo Drafthouse Cinema
Re-subscription issue
I recently tried to subscribe to the cinema again after cancelling because of money issues. It was a hassle though, since you have to call customer service to get it going and they didn't explain that upfront. When I did get a hold of them, I found out they went ahead and charged my card without asking to restart my subscription. That really upset me because it felt like a breach of trust. The manager I talked to didn't handle things well either - they didn't say sorry for the charge and wouldn't let me talk to someone else about it. The way they dealt with this and the bad customer service made me decide to cancel my subscription and not support them anymore.