All reviews of Brandon Pell
Review about: MTD Parts
Cub Cadet Lawn Stripping Kit
Absolutely TERRIBLE customer service, DO NOT PATRONIZE this site.
Placed an order on 5/13/21 for a part that was in stock. One email stating the order was received was sent within minutes of finalizing the purchase, and then NOTHING until I called yesterday about the order. CSR stated that the product was indeed in stock and he was not sure why it hadn't shipped yet. Since a decent amount of time had passed and I had not received the part, it was necessary that I pursued other options and no longer needed the item.
I requested a refund, to which the response was, "I will have to email my supervisor to get his ok to process the return." Fairly standard practice, not an issue. Then once the CSR returned to the call it was stated that the order could not be canceled. (At this point NO payment had been processed and no product was ready for shipment.) For 3 weeks my order was too unimportant to be billed, boxed, and shipped; BUT call on a Friday, 2 hours before they close and my order was now SO important that it couldn't be canceled and made it on a UPS truck before close of business.
The CSR also stated at the end of that if I truly no longer needed the item I could send it back to them once I received it. Which is complete garbage and only serves to waste my time and money, wouldn't be surprised if there is a "restocking fee" in addition to the unnecessary cost of me shipping it back.