All reviews of Brec Cooke
Review about: winebasket
Christmas Wine and Food Basket
Horrible experience this year (2021) with gift order. Ordered on 12/14 for delivery on 12/23. Order was not shipped until 12/22 with delivery date "estimated" for 12/24 by 9 pm! No tracking information provided. When one clicks on the FEDEX link, it goes to "no page found." When I called to find out what was going on, the customer service representative was rude and attempted to blame and FEDEX for the problem. The company should monitor pending orders, make sure they are sent on the correct date, and provide tracking information. Easy to do and available from other similar companies. The company should set up customer service training to properly advise and train representatives to address customer concerns, especially problems. Never again. Next stop Better Business Bureau to file a complaint there.
Have the same issue. Was to be delivered on 1/22. Till today no information on when the basket will be delivered. FedEx site shows Pending deliver date for last 3 days. The lady on the phone was no help at all and says it could take 10 days which was not mentioned on their site when I placed the order. Never order from them again.