All reviews of Brent Heaney
Review about: Gerber
Neglectful customer service experience
I recently bought something, but the customer service is seriously lacking. How can a company not have a direct way for customers to contact them? It took them a whole month to reply to a simple email - that's just not okay! What if I needed to return the item or had an urgent problem? This customer service is even worse than eBay, and that's really saying something. I'd rather risk it at a garage sale or on Craigslist than deal with a company that doesn't care about its customers.