All reviews of Brian Johnson
Review about: Pollen
Package trip to Cabo San Lucas
I purchased a package trip for friends and I. They got Covid and reported it to pollen they then in turn canceled my trip and said I was getting a refund for the trip not what I wanted but ok. First I was told that I had to wait 60 days. Then I was told it was 60 business days when that time can I was told 90 days. After the 90 days you guessed it I was told it’s 90 business days which I figured after the last encounter. Now 90 business days have pasted and still no refund. Every time I get a response from this company it’s always something different or the policy magically changes. When they say it’s always been policy I remind them that I have emails from there support team saying one thing and them doing something completely else. No communication and horrible service. If you want your money stolen then this is your perfect waste of it. I don’t recommend this company to anyone.