Pollen Reviews

: 34
24% Would buy here again

Most relevant positive review

  2024-04-12
My new shoes
These shoes are amazing! The color is great and they are super comfortable. I wore them to school...Read on
erik

Most relevant negative review

  2024-05-23
Ticket purchase for Mark '
This company said they'd make it easy to get a refund if an event got canceled, but when my ...Read on
M. Lindgren

Review with most votes

  2022-06-01
Just for laughs Cancun 2022
There is no way to contact anyone at this company! online chat does nothing other than show you ...Read on
Tim Z

Reviews (34)

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    Ticket purchase for Mark 'Billy' Billingham event

    This company said they'd make it easy to get a refund if an event got canceled, but when my event got canceled, it was a total nightmare. The first time, I had to go through a bunch of hoops before finally getting my full refund after weeks of going back and forth. The second time, they showed their true colors by claiming bankruptcy and leaving a lot of us customers high and dry with no sign of a refund. It's really awful how they handled everything, leaving us all feeling lost and frustrated. After looking into it, I found out that I wasn't the only one having trouble getting my money back. Luckily, my bank is stepping in and there's a little hope of getting my money back now. I'd definitely recommend steering clear of this company and their shady practices to save yourself the trouble.


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    Mexico Cabo Trip

    This company is a total scam! I scheduled a trip to Mexico back in February, but it got pushed back to November. They promised a refund, but I never got it. I've tried reaching out through email, Instagram, and Facebook multiple times, but they never answer. Dealing with them has been a total nightmare. I'm out $999 and they haven't said a word.


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    Event tickets purchase

    I bought tickets for an event from this company, but it got canceled. It's been months now, and still no refund. I've emailed their customer service multiple times with no reply. It's really frustrating to have no communication or money back. I wouldn't suggest using this company after my experience.


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    My new shoes

    These shoes are amazing! The color is great and they are super comfortable. I wore them to school and all my friends were super jealous.


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    Festival Ibiza Spirit reservation

    I planned a trip to the Ibiza Spirit festival with my two friends in February 2022, which included a hotel reservation. Unfortunately, the event got canceled because of Covid, just a month before it was supposed to happen. I followed the company's instructions to get a refund by submitting a request on their website. They sent me an email saying that the refund process had started and that I should get my money back in 5-7 business days. But it's been over a year now, and I haven't seen that 3,900€ in my bank account. This lack of response and failure to keep their word is really frustrating. I'm disappointed with how they're handling this situation.


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    Weekend music festival package

    I bought tickets to a music festival for the weekend and it was a total letdown. The price was way too high compared to other festivals I've been to with similar packages. The place they set us up in was not great - the hotel rooms were dirty and falling apart, making our stay pretty unpleasant. And to top it off, the transportation they provided wasn't reliable at all. We got stranded several times and missed out on some of the festival fun. Overall, dealing with this company was a big disappointment and I wouldn't suggest it to anyone. I feel like I wasted my money and got taken advantage of.


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    Music festival experience

    The music festival was absolutely amazing for me and my buddies. The lineup was killer, and the vibes were off the charts. We really loved the headliner's show and how they got everyone hyped. The venue was big and had all the stuff we needed, so we could easily check out all the stages. But man, the lack of transportation to and from the festival was a real pain, especially for folks staying close by. It would be awesome if they could set up better transportation for next time, and maybe throw in some extra things to do in between sets to keep us all entertained.


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    Ticket purchase for Neon J Balvin concert in Punta Cana

    I got scammed when I bought tickets for the Neon J Balvin concert in Punta Cana. The event got canceled a week before, and the company didn't give refunds or let us know what was going on. It's really disappointing that they still took our money even though they knew the concerts in 2022 would be canceled.


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    Weekend at a festival

    Oh my goodness, my weekend at that festival was amazing! It was super well-organized and the bar service was top-notch, even with the huge crowd. My best friend had a small issue with her wristband, but the folks at Pollen in Malta fixed it right up as soon as we arrived.


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    Event experience

    The event was so well put together, everyone could really dive into each activity without feeling stressed or torn between different options. The way they scheduled everything, like having just one band perform at a time with quick breaks in between, really made the whole experience even better.


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    My purchase was a shirt and jeans.

    Yeah, so I got this shirt and jeans online, and when they came they were way too big. I reached out to the company, and they said I'd have my refund by the end of July. But now it's August and I still haven't seen anything. Anyone else run into this issue?


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    Weekend festival purchase

    My experience ordering from Pollen was pretty good overall. They had a lot of options for things to do and try. The weekend festival I went to was tons of fun, and I loved all the cool merch they had for sale. But, I had a bad experience when they randomly canceled my order a few weeks before the event for no reason. It was super stressful, and by the time they fixed the issue, the boat party I really wanted to go to was already sold out. I missed my chance to meet this artist I was excited about, and Pollen didn't do anything to make up for it, which really rubbed me the wrong way.


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    Festival and boat party in Mexico

    I signed up for this festival and boat party with this company back in January 2022, but COVID came along and the event got axed. They promised to refund me promptly, but they took forever to even acknowledge my messages. It's been a year now, and for the last 5 months, they have completely ghosted me. I've reached out numerous times, but they simply don't seem to care. If you want your money back, steer clear of this company because they are anything but dependable.


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    Amsterdam Streets Tour

    I booked a tour to check out the streets in Amsterdam, but it got canceled. I've been trying to get my money back for two years now. I've sent a bunch of emails but still haven't heard anything back from them. It's really annoying and disappointing to be just ignored like this.


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    Cancun Just for Laughs event booking

    Pollen Travel Trippr cancelled our trip to the 2022 Cancun Just for Laughs event, and now we're stuck with non-refundable airline tickets and no hotel reservation. We gave them all the proof they needed, like our payment receipt, their 100% Money Back Guarantee, and the event cancellation confirmation, but they haven't given us our money back or even responded to our messages. It's really frustrating that they're changing their refund policy now, especially since we trusted it when we made our booking.


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    Festival tickets

    Going to Pollen was like a dream come true for me. Meeting new people, listening to great music, and soaking up the beautiful scenery made it an unforgettable experience. The whole event felt really special, and it was awesome to share that moment with people who share similar interests. The lineup of artists was amazing, and being a part of it all was just grand. I would definitely go back in a heartbeat, no matter where it's held.


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    J BALVIN NEON CANCUN

    Why is it taking forever to get my money back? I've been waiting for over 8 months for my refund and still haven't received it. Can anyone help me out?


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    Refund delay

    It's really frustrating when a company doesn't keep it real about giving refunds. I went through something like that when my event got canceled, and they said I'd get my money back by a certain date. But it's been months now, and I'm still waiting, no word from them at all. It's not cool to leave us customers hanging like that, especially right now when things are so rough. The way they're not talking to us and not taking responsibility is just plain disappointing, to say the least.


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    Fun night out with great drinks, cozy atmosphere, and good music.

    Pollen is such a great spot if you're looking to have a good time! The drinks are really good, the atmosphere is super inviting, and the music creates the perfect vibe. Whether you want to relax after a tough day at work or just have a fun night out with friends, Pollen is the place to be. The staff is really friendly and helpful, making sure your night is one you won't forget.


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    Ticket refund delayed

    I had a really bad experience with TERMINAL V Berlin. I bought tickets for an event that got canceled not just once, but twice. It's been 7 months and I still haven't gotten my money back. I think it's not cool that this company hasn't done anything to fix this problem. The fact that they haven't kept in touch or been clear about what's going on is worrying, and it makes them look bad as a business.


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