Pollen29 reviews
This score is based on 29 genuine reviews submitted via US-Reviews since 2021.
Featured Reviews
Reviews (29)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Neon Cancun 2022
After loosing our fly tickets due to a reschedulling they didnt refund the money.
After cancelling and reschedulle the event 2 weeks before the date, we lost our fly tickets, and ask for the refund, after 6 months we didnt have seeing our refund, and they didnt response our inquiries over the support, I do not recommend this company for any event or concertSame here.. I live in Chile.
Literraly a scam, no anwse from customer service anymore... more tham 6 month with no refound
Shitty companyGolden Sands Trip 4 day Vacation
This whole process was easy to sign up for, but as soon as the event was canceled, there has been very little communication and information given as far as a refund. It is like they want you to get frustrated with the refund process and give up, so they can keep your money. I've consulted an attorney. Not to mention, there was never an explanation as to why the event was canceled.
Spring Break Package
Do not use this company! Notified them in writing that we were cancelling per their procedures and still the took a payment out of out account which is stealing!! Past 90 days for refund. No communication. They are a scam. Thinking about filing a civil action and going after damages, legal fees and as much as we can get.
Holiday trip
I have never dealt with a worse company in my life. I am beyond frustrated with them. Currently waiting over 120 working days for my refund which was promised 90 working days max. To add insult to injury others on the SAME BOOKING have been paid but not me? Their excuse every time is "oh covid has made it so busy for us", absolute lies. I know first hand it does not take that long to process a £500 refund. And even so, why dont you recruit more people?? You have all of our money i'm sure you can afford it.
I contacted them, every email response was the same "covid has delayed the refunds" response, so no help. I went onto the webchat and wasn't surprised to find it was a robot giving the same responses to the emails. And off course, the cherry on the cake, they have no contact number. I wonder why.
I have been told i would receive a call back due to wanting to raise a complaint but off course, no call and they're now ignoring me.
If there is a way we can take these criminals to court and get our money back plus compensation, let me know cos they have caused me so much mental stress.Package trip to Cabo San Lucas
I purchased a package trip for friends and I. They got Covid and reported it to pollen they then in turn canceled my trip and said I was getting a refund for the trip not what I wanted but ok. First I was told that I had to wait 60 days. Then I was told it was 60 business days when that time can I was told 90 days. After the 90 days you guessed it I was told it’s 90 business days which I figured after the last encounter. Now 90 business days have pasted and still no refund. Every time I get a response from this company it’s always something different or the policy magically changes. When they say it’s always been policy I remind them that I have emails from there support team saying one thing and them doing something completely else. No communication and horrible service. If you want your money stolen then this is your perfect waste of it. I don’t recommend this company to anyone.
Golden Sands Cancun
They canceled my trip AND STILL HAVE NO REFUNDED ME. I have literally written MULTIPLE emails about where the ... my money is AND THEY KEEP TELLING ME TO WAIT. ITS BEEN FOUR MONTHS. I'm contacting the Better Business Bureau. DO NOT trust this company. DO NOT spend money with them. THEY STEAL FROM THEIR CUSTOMERS. I have not hated a company so much until I had to deal with them. I swear no trip is worth this headache.
spring break trip
Awful company, taking advantage of people with unreasonable policies. Do not use, there are plenty of other legitimate travel agencies that are reasonable to deal with. Just look at their reviews. They do not even have a physical address in the United States.
Departure - Playa del Carmen
I WILL NEVER GIVE MONEY TO POLLEN AGAIN! Bought a pass to Departure festival in Mexico. Everyone flew to Mexico. Day 1 of they festival they postponed the event (they said they weren't finished building the stages). Day 2 they cancelled the entire even (they said it was because of covid). They refunded the tickets (which I have yet to see a refund) and promised a $200 credit. I tried to use the credit to go to gem and jam. First of all they made it incredibly difficult to actually get the credit (it took contacting pollen 3 separate times). Second, they refused to let me use my credit for gem and jam because it is a pollen+ experience even though that is not listed on their website. This company is full of ... and I think they twisted the whole event last minute to be an opportunity for an insurance scam.
Will never use this company again and will recommend against anyone else doing business with them from this point forward.DaBaby Cancún Trip
We just want our money back sigh how can they take $3200+ from 4 people pretty much instantly but take up to 90 days to refund it after notifying us 36 days before the trip is planned to begin? We have booked our flights & paid for baggage which cost over $2000 not to mention clothes, appointments being booked paid for, passports bought, etc. This is a huge convenience. We just want our money back so we can book another resort because our trip is in 29 days and we don’t have a room to stay in because they’re holding our money that we would use to book another resort. It’s so hard to get in contact with them which is why we just chose to cancel the trip instead of rescheduling. It’s giving me Fyre Festival vibes and I don’t like that. If they don’t refund us by next Tuesday April 13th I will be reaching out to an attorney to go over our options. The fact that there isn’t a phone number leads me to believe this is a fraudulent website navigating as a legitimate one. I will never book a ‘festival’ through a website ever again. Terrible experience I would highly NOT RECOMMEND.
About Pollen
The crucial part of visiting new places, especially if it involves a distanced journey, is the availability of decent and accommodative sites. A perfect travel experience originates from the fact of fetching capable travel agencies: those that can manage the traveling moments excellently. Pollen is one of the traveling agencies; should you trust Pollen for your next vacation? Kindly read through the article and accessed the company's customers' reviews here.
About Pollen
Pollen is a company that offers traveling services majorly across the United Kingdom, and others worth seeing places across the world. The company provides pre-booking services and post-booking services. Pollen helps in sorting favorite places around the globe, help in the booking arrangement, and other post services like accommodation services. Apart from travel services, the company also offers education services in teaching and building of culture, families, and society culture.
Products and services of Pollen
Pollen majors in booking, sorting, and arrangement of suitable accommodative places for clients. Pollen services include traveling moments across places like Cabo Spring beach and Ski trips. The company also offers festive ceremonial services across notable places like Bonnaroo and Electric zoo. Other events are nightlife, private yacht, sky driving. Pollen boasts its membership service, which comprises VIP access and suite upgrade.
Compliments, complaints, tips Pollen
Did you use Pollen's services before now? If yes, kindly share your thoughts about the company here. How were the booking moments? Did you get all the offers you booked? How can you analyze travel moments? Please, your contribution is highly welcomed; it's a guide for potential clients.
Bonus!
📊 How did Pollen shine for you?
Contact Information
Categories Pollen
Online Shop | Home and Garden | Personal care
Page Statistics
Last update: November 2024
Review with most votes
DaBaby Cancún Trip
We just want our money back sigh how can they take $3200+ from 4 people pretty much instantly but take up to 90 days to refund it after notifying us 36 days before the trip is p... Read onBy: Jamila