Pollen - Overall Rating based on 34 reviews
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Ticket refund for Jbalvin Cancun event
My friends and I were so psyched to go to the Jbalvin Cancun event in January 2022, but then it got canceled. We felt totally let down and ripped off, losing $1000 each. It's a bummer to think that Jbalvin could be connected to something like this.
Nightclub experience
I hit up this club last night and man, the vibe was so lively! They played a great mix of music that I was really digging. But, there were so many people there, it was kind of intense. And don't even get me started on the prices - way too steep for what you got. The poor staff looked like they were drowning in people, so the service was super slow. Definitely a bummer.
Nightlife and clubbing book
This book about nightlife and clubbing is really awesome. It dives into all the cool parties and current trends. I learned so much and found it super interesting. I've been recommending it to all my friends.
We were Lifeguard Vendors at Lake Havasu AZ
DO NOT BUSINESS WITH POLLEN.CO
We are owed over $44,000 and have been strung along for months by their higher ups and even their attorneys. We provided over a month's worth of work at their Lake Havasu Venue and were told repeatedly that we would be paid. We are now filing a lawsuit.
Be warned small businesses - you will NOT be paid by this ponzi scheme.Just for laughs Cancun 2022
There is no way to contact anyone at this company! online chat does nothing other than show you FAQ articles, phone calls don't get answered, They don't reply to emails or the online forms they have you fill out.
I filled out a complaint form and an auto response said they will get back to me in 6 weeks... SIX WEEKS!!!! how does an event organizer plan on staying in business when it takes them 6 weeks to get back to someone. your event will probably be over and done with in 6 weeks.
The only time they reply is on these review sites and even then its just someone saying to contact their support team (as is we all haven't tried that 50 times without any luck)Same! Im starting to think I just got robbed tbh. Where did you find a phone number? It's been impossible to find one. Share it please!
Neon Cancun 2022
After loosing our fly tickets due to a reschedulling they didnt refund the money.
After cancelling and reschedulle the event 2 weeks before the date, we lost our fly tickets, and ask for the refund, after 6 months we didnt have seeing our refund, and they didnt response our inquiries over the support, I do not recommend this company for any event or concertSame here.. I live in Chile.
Literraly a scam, no anwse from customer service anymore... more tham 6 month with no refound
Shitty companyGolden Sands Trip 4 day Vacation
This whole process was easy to sign up for, but as soon as the event was canceled, there has been very little communication and information given as far as a refund. It is like they want you to get frustrated with the refund process and give up, so they can keep your money. I've consulted an attorney. Not to mention, there was never an explanation as to why the event was canceled.
Spring Break Package
Do not use this company! Notified them in writing that we were cancelling per their procedures and still the took a payment out of out account which is stealing!! Past 90 days for refund. No communication. They are a scam. Thinking about filing a civil action and going after damages, legal fees and as much as we can get.
Holiday trip
I have never dealt with a worse company in my life. I am beyond frustrated with them. Currently waiting over 120 working days for my refund which was promised 90 working days max. To add insult to injury others on the SAME BOOKING have been paid but not me? Their excuse every time is "oh covid has made it so busy for us", absolute lies. I know first hand it does not take that long to process a £500 refund. And even so, why dont you recruit more people?? You have all of our money i'm sure you can afford it.
I contacted them, every email response was the same "covid has delayed the refunds" response, so no help. I went onto the webchat and wasn't surprised to find it was a robot giving the same responses to the emails. And off course, the cherry on the cake, they have no contact number. I wonder why.
I have been told i would receive a call back due to wanting to raise a complaint but off course, no call and they're now ignoring me.
If there is a way we can take these criminals to court and get our money back plus compensation, let me know cos they have caused me so much mental stress.Package trip to Cabo San Lucas
I purchased a package trip for friends and I. They got Covid and reported it to pollen they then in turn canceled my trip and said I was getting a refund for the trip not what I wanted but ok. First I was told that I had to wait 60 days. Then I was told it was 60 business days when that time can I was told 90 days. After the 90 days you guessed it I was told it’s 90 business days which I figured after the last encounter. Now 90 business days have pasted and still no refund. Every time I get a response from this company it’s always something different or the policy magically changes. When they say it’s always been policy I remind them that I have emails from there support team saying one thing and them doing something completely else. No communication and horrible service. If you want your money stolen then this is your perfect waste of it. I don’t recommend this company to anyone.
Golden Sands Cancun
They canceled my trip AND STILL HAVE NO REFUNDED ME. I have literally written MULTIPLE emails about where the ... my money is AND THEY KEEP TELLING ME TO WAIT. ITS BEEN FOUR MONTHS. I'm contacting the Better Business Bureau. DO NOT trust this company. DO NOT spend money with them. THEY STEAL FROM THEIR CUSTOMERS. I have not hated a company so much until I had to deal with them. I swear no trip is worth this headache.
spring break trip
Awful company, taking advantage of people with unreasonable policies. Do not use, there are plenty of other legitimate travel agencies that are reasonable to deal with. Just look at their reviews. They do not even have a physical address in the United States.
Departure - Playa del Carmen
I WILL NEVER GIVE MONEY TO POLLEN AGAIN! Bought a pass to Departure festival in Mexico. Everyone flew to Mexico. Day 1 of they festival they postponed the event (they said they weren't finished building the stages). Day 2 they cancelled the entire even (they said it was because of covid). They refunded the tickets (which I have yet to see a refund) and promised a $200 credit. I tried to use the credit to go to gem and jam. First of all they made it incredibly difficult to actually get the credit (it took contacting pollen 3 separate times). Second, they refused to let me use my credit for gem and jam because it is a pollen+ experience even though that is not listed on their website. This company is full of ... and I think they twisted the whole event last minute to be an opportunity for an insurance scam.
Will never use this company again and will recommend against anyone else doing business with them from this point forward.DaBaby Cancún Trip
We just want our money back sigh how can they take $3200+ from 4 people pretty much instantly but take up to 90 days to refund it after notifying us 36 days before the trip is planned to begin? We have booked our flights & paid for baggage which cost over $2000 not to mention clothes, appointments being booked paid for, passports bought, etc. This is a huge convenience. We just want our money back so we can book another resort because our trip is in 29 days and we don’t have a room to stay in because they’re holding our money that we would use to book another resort. It’s so hard to get in contact with them which is why we just chose to cancel the trip instead of rescheduling. It’s giving me Fyre Festival vibes and I don’t like that. If they don’t refund us by next Tuesday April 13th I will be reaching out to an attorney to go over our options. The fact that there isn’t a phone number leads me to believe this is a fraudulent website navigating as a legitimate one. I will never book a ‘festival’ through a website ever again. Terrible experience I would highly NOT RECOMMEND.
Review with most votes
DaBaby Cancún Trip
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