All reviews of Ex Pollen User
Review about: Pollen
Departure - Playa del Carmen
I WILL NEVER GIVE MONEY TO POLLEN AGAIN! Bought a pass to Departure festival in Mexico. Everyone flew to Mexico. Day 1 of they festival they postponed the event (they said they weren't finished building the stages). Day 2 they cancelled the entire even (they said it was because of covid). They refunded the tickets (which I have yet to see a refund) and promised a $200 credit. I tried to use the credit to go to gem and jam. First of all they made it incredibly difficult to actually get the credit (it took contacting pollen 3 separate times). Second, they refused to let me use my credit for gem and jam because it is a pollen+ experience even though that is not listed on their website. This company is full of ... and I think they twisted the whole event last minute to be an opportunity for an insurance scam.
Will never use this company again and will recommend against anyone else doing business with them from this point forward.