All reviews of Camillia Haddix
Review about: Judith March
several sweatshirts
As I feel defrauded I really wish I could give 0 stars, yet that isnt an option
I know I should have looked at reviews. However, I took a shot on supporting a small, woman owned business. I was hoping to stimulate our economy a bit and looked for small businesses with locally made products. So, "Hand Made in Alabama" was a reason for me. I would say customer services is horrible. However, it appears the only customer service is in the form of auto generated emails once your order is placed and you are billed. After that, you are ghosted. I ordered seasonal items that were not customized. I did not select any item listed as "currently out of stock" and only one item listed as "few remaining". After waiting 15 days for the email with shipping info, I began reaching out via email. I went back on their business site and saw them guaranteeing items ordered by today will be received by Christmas. Mind you this was on December 12th No response to email for 2 days, so I called. No response so I went to look at a way to reach them and had to go to social media to see a blanket "thank you for your business our items have been held up at customs with a pick of pallets of garments being received at the business". The message also stated that items ordered by 12/11 will be received by Christmas which is far less than the time many of us waited. Now, I had to address the issue via social media. That is a crazy way to run a business. Why even have a business email address and phone if you will only conduct business online. Anyway, as I stated the garments were held up at customs per the company which means they CANNOT BE MADE IN ALABAMA. Even with that notation under the pallets of garments they received, they repeated that items take 2 weeks as they are hand made by part time only employees in Alabama. How dumb do they really think the consumer is? Now the ... issue is that all of my items are seasonal and ordered for holiday parties and a trip. Yet, I have no idea when I will get the items, have only Christmas day left to wear them unless they arrive at my home in about 36 hours before my planned trip (a trip I planned on wearing at least one ordered item). So, I inquired about just getting a refund. I mean if you just go the garments you haven't had time to embellish them as I requested a refund 2 days before you acknowledged receipt of the items. Also, hand made in Alabama and hand embellished in Alabama are very different. One implies a work force to create the garments. I wanted to support a business who is feeding local families with adequate employment. Instead, they farm out the manufacturing to another country and use part time, unbenefited employees to iron on patches or tack on fringe. Very deceptive and seems like fraud to me. I'm not sure the legalities of saying something is hand made or made at a location when it is clothing that is only embellished there. However, based on the social media response and these reviews, I have a feeling the owner of the company will be consulting to find out just how far those claims are allowed to go.
I cannot include a photo. I have received 0 items but 1 DM asking for my order number after I commented on facebook about being ghosted after they took my money. Sadly, that number was included in all emails and voicemails left over a 5 day period.