All reviews of Carlee Cassin
Review about: FOCO
Preordered item
I just bought something on preorder and was really happy with how awesome the customer service team was. They replied quickly to all my emails, letting me know that my item was on preorder and that there would be a waiting period, which I expected. George, the rep I talked to, said he would check on my order and get back to me, and he did so super fast, which was really impressive. Good communication is so important in customer service, and FOCO nailed it. I really appreciate how responsive and professional they were, and I'll definitely be coming back as a customer in the future.