FOCO - Overall Rating based on 38 reviews
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Shipping address change
The service at this place is just amazing! I had some questions about my order and Megan was the one who helped me out. She was super helpful and took care of all my worries about shipping. Megan really went the extra mile to make sure I was happy, and I really appreciate her quick and efficient service. I'll definitely be back for more orders in the future because of the excellent customer service I got.
MLB logo BRXLZ purchase
I had the best time dealing with customer service at that store! So, my MLB logo BRXLZ fell apart when I was moving, and I reached out to customer service for some help because I lost the instructions. They were so quick to get back to me, in less than 24 hours they sent over the instructions I needed to put my logo back together. Their fast and helpful response totally wowed me and saved me from a ton of headache. I really admire how dedicated they are to giving top-notch service to their customers.
Damaged item replacement
The item I ordered came in all banged up, but when I reached out to customer service, George took care of everything super fast. He sent out a replacement right away and I got it by the end of the week. Really appreciate George's quick and helpful support.
Pre-order with long wait time
I've been a customer for a while now and I've had mostly good experiences. Bianca has been really great at solving any delivery problems that come up. The pre-order process does take a while, but it's exciting when you finally get your hands on the products.
mistaken order
I got the wrong product, so I emailed customer service. Even though it was after hours, Megan got back to me super fast and really went all out to make things right. Her customer service is top-notch, a real standout these days. Thanks to her, FOCO has a customer for life.
Stick Replacement for Patrice Bergeron Big Head
Nikki over at FOCO hooked us up big time with some top-notch customer service. We needed a replacement stick for our Patrice Bergeron big head and she was all over it. Her quick responses and willingness to help out really blew us away. It's not often you find this level of service nowadays, but Nikki went above and beyond.
Cancelation and reorder assistance
I recently had to cancel and reorder an item because of a mistake I made, and I just wanted to say how awesome the customer service was. Nikki really went above and beyond to help me out with all my questions, making sure to cancel my original order and get a new one placed smoothly. She was super patient and really focused on making sure I was happy with how everything turned out. Plus, she helped me out with a few missing items from my order, which arrived really quickly. I usually don't leave reviews, but Nikki's service was so exceptional that I had to give her a shoutout. Thanks a bunch, Nikki, for all your help and for making sure I was satisfied. Your hard work is truly appreciated! Keep it up!
Travel mug replacement lid and straw
I broke the lid and straw of my travel mug by accident the other day, but the customer service team was super fast in responding to my email. They managed to find my original order even without the order number! They sent me a replacement within just 24 hours, which totally surprised me in a good way. It's not often you come across such amazing customer service nowadays, so I'll definitely be telling all my friends about FOCO for any sports/team merchandise they might need.
Wrong Hat Received
Oh my gosh, I ordered a hat online and ended up getting the completely wrong one! But the company was really great and fixed the issue super quickly. They apologized and sent me the correct hat without any hassle. The customer service was excellent! Big thanks to Megan for being so awesome!
Items exchange for different sizes
I just have to say, the customer service at FOCO is absolutely amazing. I had to exchange a few things for different sizes, and they took care of it so quickly and easily. They responded right away and made sure my order was adjusted without any problems. Plus, the quality of their items is really good. I was pleasantly surprised. After this great experience, I'll definitely be coming back and telling others about their awesome services.
Bobbleheads purchase
Oh my goodness, I am totally obsessed with these bobbleheads I got from here! They are seriously the cutest and most fun things ever. The customer service was super quick and amazing too. They answered all my questions and made sure my order was perfect. I can't get over how awesome these bobbleheads are - I keep staring at them on my shelf. I ended up getting 3 new ones and they are all just too cool. I'm always checking for new ones to add to my collection. I am definitely a fan for life!
Defective item replacement
Your customer service is awesome! I had a problem with something I bought that turned out to be defective, but Nikki and the team took care of it super quickly and effectively. Nikki was really professional and quick to respond, which really impressed me and now I'm gonna be a loyal customer for sure. Keep it up with the amazing work!
Small Slippers
I bought some slippers as a gift, but they ended up being too small. Trying to return them was a real pain, and my requested exchange never came through. After emailing customer service, George came to the rescue by giving me a quick refund, even though it was 2 months later. I'll definitely be more cautious about using this company in the future.
Discount code issue
I was so frustrated when the discount code wouldn't work on the website, but luckily Nikki from customer service saved the day. She went above and beyond to help me out and give me a code that actually worked. Thanks to her, I was able to complete my purchase without any more problems. The delivery was super fast, my order arrived in just one day. The shirt I got was really nice quality, and I'm happy I followed Nikki's suggestion to get a size up because it fits perfectly. FOCO is really fortunate to have employees like Nikki who really make sure customers are happy.
Dodger sunglasses
I just bought these Dodger sunglasses from this store, and they totally went above and beyond what I was expecting in terms of quality, fit, and style. Even though my first order got messed up during shipping, the customer service was on point. After just a quick chat with their team, they had a replacement order headed my way within 10 minutes. That kind of quick response and commitment to making sure I'm happy as a customer has definitely earned my loyalty, and I'll definitely be coming back to shop here again.
Recently purchased amazing merchandise
The stuff I got was really top quality and super professional. And the customer service? Absolutely top-notch. They kept me in the loop the whole time about my return and even swapped out my item without any issues. I really gotta give them props for making sure I was happy with my purchase. I'll definitely be coming back for more.
Repeat customer, recent error experience
As someone who's been shopping at this store for a while now, I've had mostly good experiences with their stuff and how they treat their customers. But, I gotta say, I hit a bump in the road with one of my orders lately. So, I reached out to customer service about it, and man, they really came through for me. The person I talked to really listened, understood where I was coming from, and got things sorted out quickly. I'm really grateful for them going the extra mile to fix things and make it hassle-free for me.
Preordered item
I just bought something on preorder and was really happy with how awesome the customer service team was. They replied quickly to all my emails, letting me know that my item was on preorder and that there would be a waiting period, which I expected. George, the rep I talked to, said he would check on my order and get back to me, and he did so super fast, which was really impressive. Good communication is so important in customer service, and FOCO nailed it. I really appreciate how responsive and professional they were, and I'll definitely be coming back as a customer in the future.
Lost package, great customer service
I messed up and put in the wrong address for my order, so it ended up getting lost. But when I reached out to customer service via email, they were so friendly and really helped me out! They were able to figure out what went wrong and offered me options to resolve the issue. I'm really impressed with how much they showed they cared and paid attention to the details. I will definitely recommend this place to my friends!
I got a messed up figure
I got this figure and it was messed up when I received it. I took some pictures and sent them to the store, and they were really understanding. They said it was a defect, or something like that. And you know what? They sent me a new figure right away and even included a prepaid return label for the messed up one. It was a simple process and they handled it like pros. Thanks, store!
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