FOCO - Overall Rating based on 38 reviews
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Shoes purchased
The customer service at this place rocks! The person I talked to, let's call her Megan, was amazing. She was quick, knowledgeable, helpful, and empathetic. Megan really listened to my issue and had a solution ready before I even finished explaining. The product I purchased was good, but the best part was definitely the customer service. I'll definitely be coming back because of how great the service is.
Bobblehead purchase
I just bought a bobblehead from this place and I was bummed out because it wasn't great quality. But when I reached out to customer service, they were super quick to fix the issue. Julie really stood out and went above and beyond to make sure a new bobblehead was on its way to me. I'm really grateful for the helpful and friendly support I got, it's nice to see people like Julie who really value customer happiness. Big shoutout to her and the rest of the team at this place!
Building set
I bought this building set as a gift and I ran into a problem - some pieces were missing. I reached out to customer service through email and got a quick reply from a person named Nikki. She gave me clear steps on how to get the missing parts replaced. Even though it was annoying at first, they handled the problem really well and I'm happy with how it all turned out.
Customer Service Experience
I had a great experience with the customer service at this store. They quickly took care of my question and solved the issue, and I was really happy with how it turned out. Having worked in customer service myself for a long time, I really value the attention and care they showed me.
Dallas Cowboys Glitter Shoes
These shoes are terrible quality. The rubber is hard as lumber. The sizing is so inconsistent that a 9 is way too small and a 10 is way too big. Customer service is awful. Bottom line, it cost me $14.63 to try and do business with FOCO and I have no shoes to show for it.
Portland Trailblazers Bookbag
My preteen daughter ordered the Portland Trailblazers bookbag as a gift for Christmas for a family member. The bag arrived two days later than promised, which meant we left town before the bag arrived. Upon return we opened the bag to wrap and ship and found an Oklahoma bookbag instead. We ordered through Amazon, who lists they just ship the product, Amazon refunded us as the gift arrived late and we now have to pay for shipping. They suggested once we informed them that the bag was wrong, to reach out to Foco, who blamed Amazon. We will absolutely never purchase anything from them moving forward.
Face covering and hood for cold weather
Face covering with packer logo and hood with face mask attached .
When the order printed it had the wrong team logo on it. I wanted both items to have Green Bay Packers and the hooded one said it was a team from Georgia
I cannot find any way to contact youFoco Pajamas
I waited for package ???? supposed to arrive last Saturday but it’s in Ohio ups transfer to po that I saw that it was at ups all the way to ups here where I live so they transferred it to po to return
Questioned why I hadn't received Grandchildren's pajamas in timely manner...they responded that often times the post office is in such a hurry to get gift out they forget to scan. I demanded a credit on my charge card - then they emailed back that they were sorry - that they had been out of those particular pajamas for some time now.
Chicago Bears Gaiter Scarf
Have yet to receive purchase long after expected delivery date. I understand that they're probably overwhelmed with orders but all I've asked for is an update on my order... six times. No response. Very unsatsified
6 neck gaiters
WARNING WARNING DO NOT BUY FROM THIS COMPANY!!! 3 months after ordering I received my order- which had neck gaiters from a completely random college, not what I ordered. -- NO RESPONSE on email I sent a month ago requesting this to be corrected. (Zero or one star review not allowed- thus 2 stars for a terrible company)
3 mask set
Ordering and pricing are not the issue. While my boyfriend loved his birthday present (2 or so months later), there is no customer service whatsoever. No timely response or no response at all. This is unacceptable. While I understand that companies may have a slight delay, if a product cannot be delivered in a timely fashion, either you temporarily stop orders or don't charge your customers account until the product has shipped. That is what most companies do. I have no problem paying for a product but have a problem with someone using my money and not delivering what I paid for until 2 months later.
adult masks
They sent Yout face mask and I have sent 5 emails and no response, they have no phone number, looking to exchange.
I would never buy from again or tell anyone to buy from.3 face mask and leggins
I put 2 stars because it wouldn’t let me put one. A zero is more accurate. Horrible customer service. I am very patient with people who respect me but I have little forgiveness for a company that takes my money and don’t send my product out and then won’t respond to emails or any other attempt to contact them. As much money as they are making right now they could hire someone to answer emails. I’m sure they are swamped with orders because of the current situation but ignoring customers is very unprofessional. I can tell there are not putting customers first. The best part is they won’t let you cancel your order but I called my credit card company and got my money back. Just file a complaint. If they haven’t emailed you back or you don’t have your product by the promised date the credit card companies don’t even question it. I hope this helps some people!
6 face masks
Placed an order for 6 masks on May 14, 2020. Of course they charge your credit card immediately. Beyond that, nothing. No product, no updates, and impossible to reach them. I've emailed multiple times, included my order number. I still have my email confirmation. No response. This company has got to be a scam.
Return masks didn’t order have two sets already this is 3 only order one set
Need to return have 3 sets only order 1
3 sets of 3 face masks each
Originally I gave a horrible review about FOCO. In addition, I called Michael Lewis, owner of FOCO, a scumbag lowlife with bad karma. I would like to say I was wrong for saying anything about Michael Lewis without showing a little patience with receiving tracking number from fedex. FOCO sells really great products. Their face masks are cool. I now have received my 3 different orders. Not on time but within reason. FOCO employees are cool, younger crowd. Just email a few different times with order #’s in the headline section. They will most likely get your orders out. OK, that’s my NEW REAL OPINION about FOCO company, employees, and Michael Lewis. I approve this company. Just show some patience.
pre ordered 4/28/2020
ordered 9 nfl face masks
it is 6/29/2020
nothing sent no response from companyI order 3 sets of facemasks in march and i have nothing in july. I have emailed all to no avail. I just want my money back. THIS COMPANY IS A LOAD OF CRAP.
I also ordered several masks if the Pittsburgh Steelers in March!
I have not received them or any feedback as to why not!
Will not order again from them!Ordered 4 mask in May....it is now July and have not received
I ordered masks back in May and not received it yet. I email their customer support constantly and NO response back. I don't see a way to cancel it either. Terrible company.
I saw my package was at ups on the way to my city where I live then they transferred to po in New York so it’s going back to Ohio where it was so I waited since last Saturday till now: I emailed 3 times and Facebook them on messenger but no response.
Masks and a gaiter
Negative I ordered weeks ago and still nothing, they answered a couple emails but nothing since the last one, my own fault the one time I didn’t review, figures, buyers beware!!
I ordered a bunch of masks in April. I received one response to my question of delivery claiming it would ship around May 25. It is now June 11 and nothing. Looks like a scam to me. Time to contact Visa with my complaint.
Charger slide shoes
I got charger tennis shoes instead of charger slides. I emailed customer service and they requested a picture of the wrong item. I sent email twice but have not heard from anyone to return shoes!
April Preorder of Astros & Texans Gaiter Scarfs from April 14th, 2020
I went to check on this order on May 15th and the previous stated website date for shipment was May 15th. No emails from them and I checked their website after that date and now its states orders being sent by June 20th, 2020. Emailed 2 times customer care and their response was this....."I am so sorry. This order has already been printed and sent to our warehouse. We are unable to cancel/change your address once the order has been sent to the warehouse. We have printed around 200,000 orders to prepare as the products arrive to us daily. There is no way for us to find your order since the volume is so high. Thousands of orders are shipping out everyday. As soon as the carrier scans your order onto their truck you will receive an email confirmation with tracking. We are sorry for any inconvenience. This is a unique situation and we are making every attempt to stay ahead on shipping and get all orders to our customers."
If I go to my order status on their website its states in "Order History " -- Fulfillment Status = UNFUFILLED.
This is not a way to run anything, even if its e-commerce. Do not waste your time with this company. READ THEIR REVIEWS -- TERRIBLE.
Review with most votes
Chicago Bears Gaiter Scarf
Have yet to receive purchase long after expected delivery date. I understand that they're probably overwhelmed with orders but all I've asked for is an update on my order... si... Read onBy: Christina M Sievers