All reviews of Carole Kutch
Review about: IBERIA EXPRESS
Glitchy website ticket purchase
I just bought a ticket from the company's website and ran into a big problem. I tried to fix it and get a refund or switch my ticket, but I couldn't get through to customer service no matter what I did. They wouldn't answer my calls or messages, and even the parent company wouldn't help me out. I even showed them a video of the glitch, but they still said it was all fine and wouldn't admit they did anything wrong. The whole thing was really frustrating and made me wonder if this company really cares about their customers.