IBERIA EXPRESS Reviews

: 12
25% Would buy here again

Most relevant positive review

  2023-12-01
Flight from Manchester to Madr
I was a little nervous about flying with this airline because of some reviews, but my flight was ...Read on
Spencer

Most relevant negative review

  2024-04-01
Flight cancellation, poor alte
My recent experience with this airline was absolutely terrible. They canceled my flight just two ...Read on
anais

Review with most votes

  2023-02-01
A Satisfactory Air Travel Expe
As a frequent traveler, I have had the opportunity to fly with Iberia Express on several occasion...Read on
Margarett Emard

Reviews (12)

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    A Satisfactory Air Travel Experience with Iberia Express

    As a frequent traveler, I have had the opportunity to fly with Iberia Express on several occasions. Overall, my experience with the company has been satisfactory.

    The booking process is quick and easy, either through the website or the mobile app. I appreciate the flexibility to choose from various fare options, including basic, standard, and premium, each with different levels of amenities and services. I have also found the prices to be competitive compared to other airlines.

    The check-in process is straightforward, either at the airport or online, and I have never had any issues with it. The staff at the airport are friendly and professional, providing assistance when needed.

    The in-flight experience with Iberia Express is decent, with comfortable seats and an on-time flight service. The in-flight entertainment system is adequate, offering a variety of movies, TV shows, and games to keep me entertained during the flight. The food and beverage options are limited but of good quality.

    Overall, Iberia Express is a good option for budget-conscious travelers who are looking for a comfortable and efficient air travel experience.


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    Flight from Manchester to Madrid, with onward travel to Seville

    Unfortunately, my flight from Manchester to Madrid got canceled, so I couldn't make it to Seville as planned. But hey, they hooked me up with lunch, a place to crash for the night, and even paid me some compensation right away. Besides that hiccup, everything else was pretty good overall.


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    Flight from Manchester to Madrid

    I was a little nervous about flying with this airline because of some reviews, but my flight was right on schedule and the crew was awesome! They even gave us a snack!


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    Flight cancellation, poor alternative, expensive last-minute tickets, lack of compensation

    My recent experience with this airline was absolutely terrible. They canceled my flight just two days before I was supposed to leave. The replacement flight they suggested was not only a pain to deal with, but it got me to my destination over 6 hours later than I had originally planned. It was so frustrating trying to find a solution, so eventually, I just asked for a refund and had to buy new tickets at the last minute, which ended up costing me an arm and a leg. I've tried reaching out to their customer service multiple times to see if I could get some compensation, but I haven't heard anything back yet. This whole situation has really made me think twice about using this airline again.


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    Flight delay nightmare

    Our flight from Manchester to Malaga got delayed with a layover in Madrid, which left us stuck at the Madrid airport without our luggage, a hotel, or a connecting flight for a whopping 15 hours. We're trying to get compensation for all the extra costs we incurred, but so far, the airline has been silent and hasn't taken any responsibility, even after 7 months.


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    Online booking experience

    Booking a flight online was such a pain, it felt like a total nightmare. The website kept crashing on me so I ended up booking with a different airline. Then, out of the blue, I got an email confirming my flight. I quickly called to get a refund, but dealing with customer service was a total bust. I've been fighting to get my money back ever since. Steer clear of this airline at all costs.


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    Airport check-in nightmare

    So, my family and I went to the airport the other day and we tried to check in online. But guess what? Our QR codes were completely useless when we got there! We asked for some help, but the airport staff told us that there was no one around from that airline anymore. Can you believe that? So, we decided to call the support number for assistance, but unfortunately, no one on the other end could speak English. It was a mess! We tried another support number, but they refused to help since it was a different company. Talk about feeling helpless! We ended up having to buy new tickets, and to make matters worse, there were absolutely no refunds given. It was definitely a frustrating experience, to say the least.


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    Flight cancellation and poor customer service

    I recently went through a terrible experience with this airline when my flight got canceled. I had booked it for a super important event, but when I showed up to check in, I found out it was canceled without them giving me a heads up. The lack of communication was really disappointing and messed up my travel plans big time. I tried reaching out for help, but the customer service was no help at all. Their systems were down and I had to wait forever on hold. The only option they gave me was to rebook for a flight two days later, which meant I missed out on stuff, wasted vacation days, and lost money on my hotel. Overall, the service from this airline was terrible and left me feeling really frustrated and disappointed.


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    Delayed flight, poor service, long wait for luggage

    Oh my goodness, I don't even know where to begin! That flight was a complete disaster. First off, it was so delayed and we had to wait forever before we could even take off. And then, once we were up in the sky, the crew didn't even bother to offer us a simple cup of water. I mean, come on, how hard is it to give us a little drink?! And if that wasn't bad enough, when we landed, we were stuck on the plane even longer because another plane was blocking us. UGH! And let's not even talk about the wait for our luggage. I seriously felt like I aged 10 years waiting for it to finally come out on that carousel. Definitely never flying with them again!


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    Flight cancellation chaos

    My recent experience with this airline was a total disaster. So, get this - we were all settled in on the plane and then, out of nowhere, they just canned the flight. No explanation, no updates. We had to deplane and were basically left hanging at the airport, in the dead of night, not knowing what to do. It was a mess. And then, when I complained about it, they didn't offer any refund or compensation. It was like they were living in the Stone Age, not caring at all about keeping their customers happy or treating them right.


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    Luggage damage

    I recently flew with this airline and had a bad experience with them mishandling my luggage. It was fine when I checked it in, but when I got it back at my destination, it was totally broken. The frustrating part was trying to file a claim - the customer service was no help and the claim system was all messed up. Plus, the takeoff was bumpy and nerve-wracking, which made the whole flight pretty scary and not fun at all.


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    Glitchy website ticket purchase

    I just bought a ticket from the company's website and ran into a big problem. I tried to fix it and get a refund or switch my ticket, but I couldn't get through to customer service no matter what I did. They wouldn't answer my calls or messages, and even the parent company wouldn't help me out. I even showed them a video of the glitch, but they still said it was all fine and wouldn't admit they did anything wrong. The whole thing was really frustrating and made me wonder if this company really cares about their customers.


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