IBERIA EXPRESS Reviews
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Reviews (23)
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A Satisfactory Air Travel Experience with Iberia Express
As a frequent traveler, I have had the opportunity to fly with Iberia Express on several occasions. Overall, my experience with the company has been satisfactory.
The booking process is quick and easy, either through the website or the mobile app. I appreciate the flexibility to choose from various fare options, including basic, standard, and premium, each with different levels of amenities and services. I have also found the prices to be competitive compared to other airlines.
The check-in process is straightforward, either at the airport or online, and I have never had any issues with it. The staff at the airport are friendly and professional, providing assistance when needed.
The in-flight experience with Iberia Express is decent, with comfortable seats and an on-time flight service. The in-flight entertainment system is adequate, offering a variety of movies, TV shows, and games to keep me entertained during the flight. The food and beverage options are limited but of good quality.
Overall, Iberia Express is a good option for budget-conscious travelers who are looking for a comfortable and efficient air travel experience.Flight from Manchester to Madrid, with onward travel to Seville
Unfortunately, my flight from Manchester to Madrid got canceled, so I couldn't make it to Seville as planned. But hey, they hooked me up with lunch, a place to crash for the night, and even paid me some compensation right away. Besides that hiccup, everything else was pretty good overall.
Quick check-in at the Madrid business counter
The business lounge was really great even though it was crowded, but they had everything running smoothly. The flight itself was just okay, but I was pretty irritated that my luggage was one of the last ones to come out at baggage claim, even though it was supposed to be a priority.
Flight from Manchester to Madrid
I was a little nervous about flying with this airline because of some reviews, but my flight was right on schedule and the crew was awesome! They even gave us a snack!
Flight experience with this airline
This airline is such a rip-off. Their customer service is so terrible, their website never works, and if you try to make a complaint, they just hang up on you. I even shelled out extra for the "Plus" fare thinking I'd get better treatment, but it was actually even worse than flying with a budget airline. If you can steer clear of this airline, you'll be saving yourself a ton of stress and cash.
Flight cancellation, poor alternative, expensive last-minute tickets, lack of compensation
My recent experience with this airline was absolutely terrible. They canceled my flight just two days before I was supposed to leave. The replacement flight they suggested was not only a pain to deal with, but it got me to my destination over 6 hours later than I had originally planned. It was so frustrating trying to find a solution, so eventually, I just asked for a refund and had to buy new tickets at the last minute, which ended up costing me an arm and a leg. I've tried reaching out to their customer service multiple times to see if I could get some compensation, but I haven't heard anything back yet. This whole situation has really made me think twice about using this airline again.
Flight booking
I had the worst experience dealing with this airline! Their website kept crashing when I tried to book a flight. I had to fill out the form multiple times and it still didn't work. It feels like they don't even want to let people fly with them. On top of all that, their customer service is a complete joke. They don't even bother responding to your messages! It's beyond frustrating. I wouldn't even suggest this airline to my worst enemy.
Flight delay nightmare
Our flight from Manchester to Malaga got delayed with a layover in Madrid, which left us stuck at the Madrid airport without our luggage, a hotel, or a connecting flight for a whopping 15 hours. We're trying to get compensation for all the extra costs we incurred, but so far, the airline has been silent and hasn't taken any responsibility, even after 7 months.
Morning flight mistake
I was so frustrated with this airline! I accidentally booked a morning flight instead of an evening one, and when I tried to cancel it, the call center said their servers were down. I even sent them a letter through their website, but their response didn't help at all. I had no choice but to buy a whole new ticket without getting a refund or any explanation. It was such a hassle!
My recent booking experience
My recent experience booking with an airline really let me down. I had some trouble trying to cancel my booking and get my taxes refunded through the website. It used to be easy to do these things online, but now it looks like you have to call customer service for help. The people I talked to didn't speak very well, making things even more frustrating. After a bunch of frustrating talks, I finally got to talk to someone who actually helped me out and stopped me from totally losing it. But really, I shouldn't have had to deal with any of this if the website was working like it should.
Upfront seat issue
I bought seats in advance for my flights going and coming back. But when I returned, they changed my seat to an aisle seat instead of the window seat I picked and paid for. I've been trying for almost a month to get a refund, but I haven't heard back from anyone at IBERIA EXPRESS. They haven't replied to my emails and my phone calls either get ignored or cut off. This kind of customer service is just not okay.
Online booking experience
Booking a flight online was such a pain, it felt like a total nightmare. The website kept crashing on me so I ended up booking with a different airline. Then, out of the blue, I got an email confirming my flight. I quickly called to get a refund, but dealing with customer service was a total bust. I've been fighting to get my money back ever since. Steer clear of this airline at all costs.
Flight ticket purchase
My experience buying a flight ticket was absolutely terrible. I chose the plus fare for bigger seats and to check a bag, but they ended up changing my ticket and fare at the last minute. This made it impossible for me to complain. It was a total mess and left me feeling tricked and annoyed. Honestly, I think this company should just shut down because they've shown they can't be trusted.
Airport check-in nightmare
So, my family and I went to the airport the other day and we tried to check in online. But guess what? Our QR codes were completely useless when we got there! We asked for some help, but the airport staff told us that there was no one around from that airline anymore. Can you believe that? So, we decided to call the support number for assistance, but unfortunately, no one on the other end could speak English. It was a mess! We tried another support number, but they refused to help since it was a different company. Talk about feeling helpless! We ended up having to buy new tickets, and to make matters worse, there were absolutely no refunds given. It was definitely a frustrating experience, to say the least.
Flight cancellation and poor customer service
I recently went through a terrible experience with this airline when my flight got canceled. I had booked it for a super important event, but when I showed up to check in, I found out it was canceled without them giving me a heads up. The lack of communication was really disappointing and messed up my travel plans big time. I tried reaching out for help, but the customer service was no help at all. Their systems were down and I had to wait forever on hold. The only option they gave me was to rebook for a flight two days later, which meant I missed out on stuff, wasted vacation days, and lost money on my hotel. Overall, the service from this airline was terrible and left me feeling really frustrated and disappointed.
Review with most votes
Flight from Manchester to Madr
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