IBERIA EXPRESS Reviews
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Reviews (23)
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Flight experience review
I had a really bad experience with this airline recently. The service was not good at all, with the flight attendants being rude and acting superior towards us. They made us check in our bags even though there was plenty of space overhead. The boarding process was a mess, with four gate changes that just stressed everyone out. I won't be flying with this airline again - I'll find a different one that treats customers better.
Traveling experience on a flight
On my recent flight in economy class, something interesting happened. A person flying in business class wanted to sit with their parents, so they asked to switch seats with me. They promised me a meal in return, but after the switch, I didn't get much attention or service from the flight attendant. It was odd how they completely ignored me and didn't give me the meal, saying there was only one meal per passenger. The person who switched seats with me didn't even want the meal, so they didn't get it either. Turns out, that person works in the aviation industry and was also surprised by how we were treated. Eventually, I got a leftover meal while others were enjoying their drinks, and a kind flight attendant offered me some food. I felt like the whole situation was pretty disrespectful.
Flight experience
This company is total scammers. They messed up an hour before our flight, making us miss it completely. We got totally screwed over and we'll never ever fly with them again. Stay away from them at all costs.
Flight discomfort
The flight from Madrid to Tenerife was terrible. Everything seemed fine when we boarded on time, but that's about the only good thing I can say. The cabin was a disaster. The seats were so uncomfortable, couldn't even recline, and there was no legroom at all (and I'm 5'9" so that should give you an idea). Before long, I could feel my neck and shoulders tensing up, and I had to twist myself in weird ways just to try and get comfortable. It was a nightmare for a flight of almost three hours. Definitely would not recommend.
Delayed flight, poor service, long wait for luggage
Oh my goodness, I don't even know where to begin! That flight was a complete disaster. First off, it was so delayed and we had to wait forever before we could even take off. And then, once we were up in the sky, the crew didn't even bother to offer us a simple cup of water. I mean, come on, how hard is it to give us a little drink?! And if that wasn't bad enough, when we landed, we were stuck on the plane even longer because another plane was blocking us. UGH! And let's not even talk about the wait for our luggage. I seriously felt like I aged 10 years waiting for it to finally come out on that carousel. Definitely never flying with them again!
Flight cancellation chaos
My recent experience with this airline was a total disaster. So, get this - we were all settled in on the plane and then, out of nowhere, they just canned the flight. No explanation, no updates. We had to deplane and were basically left hanging at the airport, in the dead of night, not knowing what to do. It was a mess. And then, when I complained about it, they didn't offer any refund or compensation. It was like they were living in the Stone Age, not caring at all about keeping their customers happy or treating them right.
Luggage damage
I recently flew with this airline and had a bad experience with them mishandling my luggage. It was fine when I checked it in, but when I got it back at my destination, it was totally broken. The frustrating part was trying to file a claim - the customer service was no help and the claim system was all messed up. Plus, the takeoff was bumpy and nerve-wracking, which made the whole flight pretty scary and not fun at all.
Glitchy website ticket purchase
I just bought a ticket from the company's website and ran into a big problem. I tried to fix it and get a refund or switch my ticket, but I couldn't get through to customer service no matter what I did. They wouldn't answer my calls or messages, and even the parent company wouldn't help me out. I even showed them a video of the glitch, but they still said it was all fine and wouldn't admit they did anything wrong. The whole thing was really frustrating and made me wonder if this company really cares about their customers.
Review with most votes
A Satisfactory Air Travel Expe
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