All reviews of Caroline p Varney
Review about: Kendra Scott
Necklaces, earrings and bracelets
I love Kendra Scott jewelry. I have bought so much in the past year for both my daughters and myself. I had ordered jewelry a while back that I did not receive. Straight away I got back to KS, and explained the situation. I was told I would get a refund, and it didn't happen. A while later I contacted KS, and they said the window to UPS had closed to file a claim. So ridiculous because that should be their loss for not following up with the claim in a prompt manner. The loss should not be passed down to the customer. I am a blogger/influencer and shall immediately cease all promotion of Kendra Scott as I can't in good faith recommend a line that doesn't have exceptional customer service. Gorgeous jewelry, but awful customer service.