All reviews of Cathy Johnson
Review about: BuyMBS.COM
7 pairs board and batten shutters
Ordered 7 pairs of board and batten shutters in grey. The order was split into 2 orders by the company. 1 order of 4 and 1 order of 3. They both arrived on the same day, 4 grey and 3 white! I called to report the shipping error. We were asked to send pictures of the label on the box. You agreed that they were the wrong color. I asked for a credit for the delay in receiving the correct shutters and was told it had to be approved by a manager. I asked about a credit in 3 different conversations each time to be told a different answer. You did ship out the correct color and i received them a week later. We also had to leave the incorrect shutters out for UPS to pick them up. Not a good idea for a company to ask a buyer to leave a product out in the open without a scheduled pick up time. Today I was told no further credit could be given because you shipped the correct shutters. Not sure what has happened to customer service these days. A little extra goes along way.
The directions for hanging these are ridiculous..
Do yourself a favor and order your shutters from another company.