All reviews of Chris Wolford
Review about: Rad Power Bikes
RAD Radcity 3 power bike
Buyer beware- parts may not be available
I bought (2) RAD bikes last April. The bikes are good quality and we love riding electric bikes. When I received the bikes I noticed one had a defective back fender so I called RAD customer service. I sent pictures and spoke to representatives many times. They agreed to replace it. I have been waiting 9 months as the fender is supposedly on back order but I don't think it will ever arrive. Shortly after I bought the bikes they discontinued the model. I would not have purchased bikes from RAD had I known that parts would not be available on a brand new one. A few months ago, after some prodding they sent me a replacement fender from a different model but it doesn't fit. Now they suggest I go to a local bike shop to see if they can jerry-rig something. Why should I have to jerry-rig my new bike at my own expense that came from the factory with a defective fender?