Rad Power Bikes - Overall Rating based on 25 reviews
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Rad City 5+Stepthrough
I bought a Rad City 5+Stepthrough bike that's still under warranty. Not gonna lie, it's failed twice on me. The first time, it took like 1.5 months to get fixed! Now, it's gone and failed again. Been about a month since the power electronics mounted were defective. I have to say, I'm pretty bummed out about the quality of this bike.
E-Bike Purchase
I recently bought an e-bike and it was a total letdown. I tried to cancel my order, but the bike still got sent to me. Dealing with the return was a nightmare. It took forever to get authorized and they made me jump through hoops with all the photos they wanted. It took more than a month to finally get my money back after they got the bike back. Their online chat was useless and made me feel like they didn't care about my problems at all. It was a terrible, frustrating experience and I definitely wouldn't recommend it to anyone else.
Electric Bike Malfunction
I had a problem with my electric bike recently. It was working great for 14 months and 301 miles, and then out of nowhere the motor stopped working. The electronics are fine, though. I tried to troubleshoot following the support team's advice, but it didn't fix the issue. They recommended replacing the controller, but they're out of stock. It's frustrating to have a $2000 bike that's not working, and now I'm not sure I want to buy another one in the future.
Four bikes - two city bikes in Canada, and two fold-up bikes in the UK
We've got all four Radpower bikes and honestly, we're pretty happy with them even though they're not super fancy or anything. Customer service up in Canada is okay, not great, and we've been let down by the support over in the UK. We've had better luck talking to the folks in Seattle directly. Oh, and heads up - we've had problems with the headlights on all our bikes. They always seem to crap out right after the warranty ends, so just be ready to buy some replacements.
E-bike purchase
My experience with this company was absolutely terrible. I really wish I had paid attention to all the warnings about them being scammers. The e-bike they sent me was such poor quality and had a ton of problems right from the start. Dealing with customer service was a total nightmare - they were so rude and unhelpful. Do yourself a favor and stay far away from this company to avoid all the stress and frustration.
Battery Issue Resolution
We ran into some issues with our bikes, but let me tell you, the customer service was top-notch every time. When we took my wife's bike to the store in Salt Lake City because of a battery charging problem, Liam in the service area was a lifesaver. He figured out what was wrong with the battery in no time and swapped it out quickly. Plus, he took the time to break things down for us and give us some great tips for taking care of our bikes. The whole crew at the store was super friendly and really knew their stuff, which made the whole experience a good one.
Rad Rover 6
I just bought the Rad Rover 6 from this company, but when it showed up, it was totally dead on arrival. I tried to get some help from customer service, but man, they were no help at all. It's been a real pain trying to get the replacement parts I need to get this bike going.
Rad Expand 5 E-bike
I got my Rad Expand 5 E-bike a few months back and it was a total disappointment, man. The packaging was just awful, and the bike arrived all banged up with a scratched frame and a bent brake rotor. And to make matters worse, the motor wasn't giving as much power as it was supposed to - what a letdown! I tried reaching out to them but it was like trying to talk to a brick wall, you feel me? Emails, calls, nothing seemed to work. They totally left me on read, like, seriously? I was so frustrated. But then after some time, they finally got back to me and sorted things out. But they seriously need to step up their game in the customer service department, no joke.
Electric bike order
I ordered an electric bike back on September 8th and was told it would be here in 10 working days. Well, it's November 8th now and after emailing them a bunch of times asking for my money back, I still haven't heard anything or gotten my refund. I'm beyond upset with how they're handling this. Feels like I've been scammed! I'm gonna have to take legal action to make sure I get my money back. Better warn everyone to stay away from this company and not buy anything from them.
4 e-bikes
I bought 4 e-bikes recently from the store, and unfortunately, I had some problems with one of them - the Radrhino Plus. When it was delivered, I noticed there was a paint chip on the bike, and I was offered a refund for the delivery costs. But when I started putting it together, I found a dent on the rear wheel's stripe, which made it look like the tire had a wobble or defect when it spun. I tried to tell them about it and offered to send a picture or video, but the customer service rep just suggested I buy a new tire for 80€. I wasn't happy with that solution because it was clear my bike had a problem. Even when I talked to the European Product Support Supervisor about it, it felt like my concerns weren't taken seriously. If I had known about these issues earlier, I wouldn't have gotten the bikes. So, I wouldn't recommend them to anyone.
Electric bike purchase
Man, let me tell you about my experience with this electric bike. The thing itself is awesome, top-notch quality. But man, the customer service? A total letdown. My bike is still under warranty, but I had some faulty parts that needed fixing. I reached out to customer service in Europe for help, but it was like talking to a brick wall - no response, no effort to replace the parts. I sent them email after email, but nothing. It's so frustrating and disappointing, you know? I'm just left feeling like a very let-down customer.
Purchased a trike that stopped working after one month
Unfortunately, my trike stopped working just a month after I bought it. When I tried to contact customer service, I found out their phone lines were down. I had to email them, and they kept asking for pictures and videos of the issue. Even after I gave them all the info I could, they still wanted more. This went on for 20+ emails over three weeks, and I started to feel like I was being scammed. They didn't offer any help or warranty support, so I ended up figuring out the problem on my own out of frustration.
Electric bike purchase
This company is a mess. I have no idea what's going on with the quality, but it's definitely gone way downhill. My new bike has given me so many problems, and the customer service is a joke. And let's talk about these new batteries - what a rip off. Why would they put the charging port right next to the keyhole? That's just asking for trouble. People have reported sparks and blown fuses because of this stupid design. Trying to fix it is a nightmare since they've sealed the batteries shut and glued on the fuse. It's like they want you to buy a new battery every time something goes wrong. And don't even get me started on customer service. No one picks up the phone, and if they do, all they say is to buy a new battery. I'm not spending $700 on a battery every year just to ride a bike. The warranty is a joke, and they make it impossible to get any help. Do yourself a favor and steer clear of this company and their bikes. It's a total scam.
Recent bike purchase
I just bought a bike and man, the customer service I've been dealing with is a nightmare. It looks like they're short-staffed, which really shows in how bad their service has become. My new bike had a messed up battery and it took forever to get a response about whether it was covered by the warranty - we're talking two to three weeks between emails. And then, even after they said they'd replace the battery under warranty, they changed their minds and said it expired while they were taking their sweet time. Total mess.
Electric bike purchase
The customer service at this place is just terrible. It was so hard to get a hold of someone when my order messed up. I couldn't even cancel the order, and by the time I finally talked to someone, it was too late. They said it was the warehouse's fault, but no one wanted to take responsibility. I had to keep the bike, pay a lot of money in fees to return it. I won't be coming back here for sure.
Rad Runner electric bicycle
The Rad Runner electric bike from this company is legit. It's made to go the distance, with a boss who genuinely gives a damn about the people buying and working for them. I work on machines for a living, so I know they can all have their hiccups. But Rad Power Bikes truly goes the extra mile to help out their customers, from start to finish. My Rad Runner has tackled over 3000 tough miles, and it's still holding up like a champ, no issues at all. I'm stoked with my buy, couldn't be happier.
Electric bike
I bought an electric bike from this company and it's been a real pain. The bike was packed well when it arrived, but once I put it together and went for a test ride, I noticed the gearing was way off. I tried to fix it using the tutorial provided by the company, but no luck. I had to bring it to a bike shop, and they found out the motor to gearing connection was messed up and the front fork seals were leaking. Total bummer.
Electric bike with malfunctioning battery
I bought an electric bike from this company, and the battery went kaput after only 300 miles. When I reached out to customer service, they told me I had to shell out for a new battery because the cells were shot. Super bummed out about it, especially since I forked over a good amount of cash for the bike. I was expecting top-notch quality and service from a company charging this much. I would steer clear of this brand if you're in the market for an electric bike.
RadCity 5 purchase
I recently got myself the 5th edition of their popular city bike, and let me tell you, it's been a real headache. When I first got the bike, customer service was pretty good and I was happy with my purchase. But fast forward a few months, and I can't even get a response from their customer service team now. The parts I need are taking forever to get here, and it feels like nobody at that company cares about what I'm going through. I even took it to a shop they recommended, and they've been waiting for a controller for almost three weeks now. I'm super frustrated and let down by the lack of help and support I'm getting. I'm already looking for a new electric bike, and one thing's for sure - it won't be from this brand.
Electric bike parts purchase
I'm so frustrated with my recent experience trying to order parts for my electric bike. The customer service was a nightmare. It was ridiculous that they couldn't even identify their own bike from photos! And then, after I gave them my bike model and placed the order, it took them a whole week to ship it out. All they did was stick a Fedex label on the package and that was it. And don't even get me started on emailing them - every time I got a new person responding who seemed clueless. It was a complete disaster!
About Rad Power Bikes
Electric motorbikes are powered by electricity instead of petrol or diesel. Being powered with electricity means it solely uses rechargeable batteries and an electric motor. The development and use of electric motorbikes have risen in proportion to the concerns about climate change, environmental degradation, and depletion of natural resources. On the other hand, electric motorbikes offer advantages such as lesser maintenance demands, instant torque and power, and beingquieter than the petrol-fueled bikes. There are different companies that produce electric motorbikes, and Rad Power Bikes is one of them. For unbiased views and review of Rad Power Bikes, please read on.
About Rad Power Bikes
Rad Power Bikes is a manufacturer of electric motorbikes that offers direct-to-customer pricing on their products. It was established in 2007 with its launch of prototypes that utilized lead batteries and high-power motors but has since grown to high capacity lithium-ion batteries.
Rad Power Bikes RadRover Fat Electric Bike Review | Electric Bike Report
Products and Services of Rad Power Bikes
The products of Rad Power Bikes are RadRover Electric Fat Bike, RadWagon Electric Cargo Bike, RadMini Electric, Rad Folding Fat Bike, RadCity Electric Commuter Bike, and RadBurro Electric Cargo Trike. All e-bikes by Rad Power Bikes are 750W motor, 20mph top speed, pedal assist and throttle allowed.
Compliments, complaints, and tips for Rad Power Bikes
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Seite online seit: March 16, 2020
Letzte aktualisierung: November 29, 2024
Review with most votes
Rad Rover
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