All reviews of Christine anderson
Review about: Tailored Canvases
I ordered a custom painting on 12/10 that according to their website would be to me before Christmas. Received proof few days later, of which I asked about possibly getting a larger portrait, it then immediately followed back up with an approval on the original, as I knew being the holidays it may delay the process. On around 12/18 when I still had no shipping info I called and was told it was in production, and should be getting ready to ship out any moment. I raised the concern of it being delivered in time for Christmas, and was assured they were gonna send it expedited shipping to make sure it was received in time. And 1219 I received a shipping confirmation, but to my dismay when I opened the tracking info, I found that it was sent via ground and would not arrive until 12/29. At this point, I immediately contact with him, because the package had actually not left the warehouse or wherever they ship them from, as only the label was created according to UPS. Spoke with a young lady, explain the situation again of which they do keep very detailed notes, so she was fully aware of the fact I was promised expedited shipping. I asked her to re-create a label with the expedited shipping and she said she would see what she would do and Sammut contact me back. of course, that never happened and then it was shipped out and there was nothing they could do it that. I have subsequently now asked for a refund on multiple occasions and just keep being told that only a manager can approve that and no one is available and after 12 phone calls and five emails and it is now December 28 I still have yet to receive a phone call from the manager to process my refund. They did, of course offer me 10% off my next order . I filed a complaint with the Better Business Bureau, and that still did not trigger as much as a phone call. I think this company is 100% a scam. They claim to be located in the US and Colorado but I just don’t believe that I do believe this company is from overseas.