Tailored Canvases Reviews : Share your review & read experiences

Wall Art

I would not buy from this company again. I ordered a wall art for my daughter for her bday on Jan 12th. When I realized that I didn't use my coupon, I ordered a second one with the coupon and called to cancel the first order. Weeks went by and I never received my order. I emailed them and called, apparently, they were confused on my order as I cancelled the first order, so they thought I didn't have an order, however when they looked up my account they could see two different orders placed, of which even the first one was not refunded yet. Months have now went by, several calls and emails made and I have not received my order. I never received my refund from my first order either so I had to call and have my card refunded myself. I am still waiting on my order and have not received my refund for my second order, but I receive emails all the time with them asking me if I am interested in additional items and when I respond regarding my issue, I get nothing. I swear it made me think this is a fake company. You never know anymore.

Canvas art

I bought a canvas art for my wife. The words/saying was very powerful on marriage. The price I thought was high bit I really liked the message. When I received the product the quality of the peint was not worth what I paid. You could see the pixels of the printing

I called customer service. The company was responsive and polite and said that they would remake. The remake took over a month to receive but it is Christmas time so ....

The remake is still not worth the $80 I was charged. I do not have a complaint on the service I received other than the product they promote looks cheap and is not worth the money

Would not recommend thie products from this company

I ordered a custom painting on 12/10 that according to their website would be to me before Christmas. Received proof few days later, of which I asked about possibly getting a larger portrait, it then immediately followed back up with an approval on the original, as I knew being the holidays it may delay the process. On around 12/18 when I still had no shipping info I called and was told it was in production, and should be getting ready to ship out any moment. I raised the concern of it being delivered in time for Christmas, and was assured they were gonna send it expedited shipping to make sure it was received in time. And 1219 I received a shipping confirmation, but to my dismay when I opened the tracking info, I found that it was sent via ground and would not arrive until 12/29. At this point, I immediately contact with him, because the package had actually not left the warehouse or wherever they ship them from, as only the label was created according to UPS. Spoke with a young lady, explain the situation again of which they do keep very detailed notes, so she was fully aware of the fact I was promised expedited shipping. I asked her to re-create a label with the expedited shipping and she said she would see what she would do and Sammut contact me back. of course, that never happened and then it was shipped out and there was nothing they could do it that. I have subsequently now asked for a refund on multiple occasions and just keep being told that only a manager can approve that and no one is available and after 12 phone calls and five emails and it is now December 28 I still have yet to receive a phone call from the manager to process my refund. They did, of course offer me 10% off my next order . I filed a complaint with the Better Business Bureau, and that still did not trigger as much as a phone call. I think this company is 100% a scam. They claim to be located in the US and Colorado but I just don’t believe that I do believe this company is from overseas.

Tailored Canvases wall art

My husband surprised me with this today and I absolutely love it!!!! It came perfectly wrapped and secured.
Would definitely buy from this company again

Tiki Bar sign

The whole ordering experience was pretty much horrific. Started off emailing the incorrect email address; therefore, I never got a confirmation email on my order if I wanted to make any changes. Finally, I got one of their smart aleck customer service representatives to finally listen to me and find my order. Unfortunately, when they show you their sizing online, it is very inaccurate to say the least. I was beside myself! In their photos, this should've almost been the length of a love seat. Wrong! Then, the photo was delivered to the wrong address. We had to knock on every apartment door to find our package. I would stay away from this company, as the whole ordering process is pretty horrific.

Custom canvas

BUYER BEWARE.I thought I would order from a american company that i could trust, I was wrong. I ordered a Canvas in May. I ordered ONE canvas, Yet my credit card was charged twice. Tailored canvas said that there was only ONE order under my name or Email but could not explain why i was charged twice. After many emails and phone calls they still have not given me a answer and REFUSE to refund my hard earned Money. I guess the customer is always right does not apply to Tailored canvases.
They are a very Dishonest company

Custom wall sign

Customer service is the worst, Waited for a confirmation email for 2 weeks, Called and they had no order in my name or email. They could not give a satisfactory answer on why. I canceled the order and will never order from them again.

wall canvas

BUYER BEWARE, VERY DISHONEST COMPANY...I wanted to buy a custom canvas for my friends new basement bar. Did everything online and was told i would receive a Email confirmation to confirm the atrwork in a few days. A week later and no confirmation. I called and was told there is NO order under my name or Email. They assured me they could not find ANYTHING. I reordered same canavs and recieved a confirmation email, Great all good i thought. I then noticed on my Credit card statement i was charged twice. I then received 2 identical canvases . I clearry do not need 2 identical canvases. And of course I can not return it since it is custom.I called again and was told again that they can not find any other order. I asked if there is no order they can find HOW was i charged twice. This has been going on since April with still no refund. I guess the customer is always right does not apply to them. BUYER BEWARE.

Canvas

I usually don’t write a review but I am just so disappointed. I saw this on line several times, wondered if it could be as cool as it looked. Struggled for days thinking it was a scam, finally ordered it. It’s a scam. The first picture is what they give you for reference when ordering. The second is the canvas, it wasn’t much ... than a keyboard.

The said part is I would have gladly paid for the biggest ones I could get but based on their reference it was huge. I am so disappointed. I called customer service, he stated they get this complaint all the time but there is a true reference picture in the picture gallery, as if I should have known to not trust the reference picture they put right in front of my face.

This is why I only shop at Hobby Lobby. Don’t waste your money here it’s a big scam

Family sign

I placed the order over 2 weeks ago as a gift. I didn’t hear back regarding tracking information so I called the company. I was told that it was still in production and I should have a tracking number soon. I the. Waited another week and called. The rude person I spoke to told me that the person I previously spoke with made a mistake that it was not in production. I asked to speak with a manager to get more information and he said to me “we work remote because of covid and we don’t have managers that I can transfer you to”. I found this to be odd since I work from home and if a manager is needed I could transfer a person to them. He said he would call me back and he did and he said that they had the wrong address because it was missing a apt number. It’s a house and the house is newly constructed. If there was an issue with the address why wasn’t I told that when I asked for an update. He then told me he would have someone call me on the next day. No one ever called. I called today and spoke to a lady named Gwen she said that it was also still in production. She said she would call me back in 1 hour and she said she would put me on hold for a manager. I waited over an hour for the “manager” to pick up. I hung up and called back. Jim answered he was so rude again telling me there is not manager available. He would not let me talk yelling at me and talking over me. i asked for a refund he said that the item had been tried to be delivered but the address is wrong. Mind you i confirmed 4 times and other items have been delivered. So in a matter of 2 days they tried to deliver it 3 times? He said they could not give me a refund.