All reviews of Christine Lowden
Review about: Alligator Warehouse
Mens Suit
This company is terrible. I ordered a men's suit from them. It was delivered in 7 days. It did not fit so I wanted to return it for a refund. The customer service was awful, there was no way to know how to return something unless you email them and wait 2 or 3 days for them to respond. They asked me why I wanted to return the item 3 times, I said it didn't fit 3 times, then they asked if I wanted to keep it for 50% off. I said no, why would I want to keep something that doesn't fit at all? The sizing chart was wrong because I purchased a suit in my size that would ordinarily fit. I returned it at my expensed ($22) and then they finally refunded my credit card the amount of the suit less $15 for shipping. I paid $149 for the suit and they refunded me $134. When I asked why, they said it was to cover the cost of them shipping the item to me initially. Their website advertises free shipping over $99. They said it was written in their return policy, which is poorly worded, grammatically incorrect and impossible to understand. DO NOT purchase from this company. I have NEVER heard of paying for shipping both ways. Every other online company I deal with makes returns easy. Do your research also, I wish I did.