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Review about: Kathy Kuo Home
Sofa
If you want to do the following, you can order from here - they will do terrific job! (FYI - I have bought TENS OF THOUSANDS OF DOLLARS worth of items from this place):
1. You want the discount code NOT working all the time, therefore you have to order through a rep
2. You want to get 1 update on delivery, typically delayed, and no calls at all for scheduling delivery
3. You want to follow up on the orders yourself all the time and later find out that the item did not even leave the shipping place even after 2 months.
4. You want the customer service rep to say to you, "there has been a delay but they will call you next week to schedule the delivery." EVERY WEEK you are following up on your OWN order. Then you find out that the item was never shipped.
5. You want your rep to say "the delivery company won't talk to us due to the privacy reason. You can contact them yourself."
6. After the customer FOLLOW UP and FIX THE PROBLEM himself or herself, you want your rep to say "we are sorry. I will be on vacation for the next several days, but my colleague will help you".
7. You want the rep to ask you for COI information on your building. Then you want to send COI AGAIN when (mostly if) the delivery is being scheduled.
So I paid for it MYSELF, deligently followed up on the order status MYSELF, found / fixed the order MYSELF
All I get is sorry. WHAT IF I WAS NOT FOLLOWING UP ON THE ORDER MYSELF???
Get a clue - DO EVERYTHING YOURSELF - one step upgrade on DIY from IKEA