All reviews of C.Kraut
Review about: Mattress Insider
Custom mattress
If you are are ordering a custom mattress make sure you get a invoice before paying. I ordered a custom length , width & depth with custom corners. I thought it came with just type of rounded corners. When we agreed on length, width and depth. I was under impression the corners were a standard round because it had been in all emails until the last one . Which I did not notice until after the fact. I was given a reference number to call to pay. When called to pay I gave the number and payed. I was asked if I understood all sales were final I said yes . Not realizing that we did not get our custom corners . AGAIN MAKE YOU GET A INVOICE BEFORE PAYING. I got the invoice after paying with dimensions and a code for the actual mattress. Which I thought was something to tell them it was a rounded corners When I received the mattress without custom corners and notified them . I did not even get I am sorry . I got oh that was in your request for custom order. SO we ordered a new mattress with all the dimensions as I requested with rounded corners.. Hoping it comes correct. Sad thing is I had to pay for second one so we are now over $1200. In mattresses. Wishing I could have found another place to order second one .